Gorgias empowers ecommerce brands to grow through AI-powered customer experience. We are the #1 CX platform in the industry, trusted by over 15,000 merchants worldwide - from small independent shops to some of the largest ecommerce brands in the world.

We offer the most integrations of any tool on Shopify (100+) and the ability to get setup fast, without the need for complex onboarding. Gorgias offers its users a unified platform to manage every aspect of their customer support on every channel.

We can automate 60% of a brand's support so that agents can focus on high-value conversations and driving sales. Plus, we offer purpose-built marketing tools to help merchants convert more shoppers into customers, driving GMV.

The position is available in Toronto, Canada. Our work arrangement is hybrid, with a requirement of two days per week in the office.

About the Apps Team

The Apps Team is responsible for creating and maintaining Native Apps between external services and Gorgias, as well as enabling others to create apps in Gorgias. Apps are the connecting piece between Gorgias and the rest of the ecosystem: through them, support tickets are created and answered, customer data is ingested, actions on external services are executed. There are two main types of apps:

• Messaging apps: apps which allow users to send and receive messages from third-party channels. Those include for example Gmail, Facebook Messenger, or Aircall.
• Ecommerce apps: apps which allow users to have more data about customers contacting them and to execute actions for those customers. Those include for example Shopify, Recharge, or Magento 2.

What You'll Do

This position is for the Apps Native team. Your mission will be to:

• Develop new APIs and maintain existing ones, to integrate Gorgias with third-party services and allow other companies to easily do the same
• Maintain and extend the Email features and integrations of Gorgias
• Maintain existing Social and Ecommerce Apps
• Develop new features for existing and new Apps
• Work closely with Teams in charge of the other Gorgias products (Phone, Automate, Convert) to help them integrate their features into Gorgias Apps
• Support our customers directly with issues on the Team's domain once every 6 weeks

Who You Are

• 5+ years of experience working as a Software Engineer
• 4+ years working with Node.js / Python
• 4+ years working with REST APIs and web services
• Experience with Event Sourcing and data streaming technologies
• Picky about code performance and reliability
• Experience with high traffic and scaling relational databases
• Team player

Nice to Have

• 5+ years working with React / Flask / Celery
• Experience with Kafka, RabbitMQ, Pub/Sub, or similar technologies
• Knowledgeable about Kubernetes
• Experience with PostgreSQL and data modeling
• Previous SaaS experience
• Previous startup experience

Company Benefits and Perks

• 5-week vacation
• Paid sick leave (15 days)
• ?? 6 weeks full remote/year
• Paid parental leave (16 weeks)
• CAD $400/month for lunch expenses (you'll have your own Gorgias credit card)
• We provide private health insurance and retirement pension
• Get up to CAD $900 to set up your workstation at home (working from home should feel breezy)
• Get up to CAD $2600 of learning material and wellness support per year! This includes CAD 1950 for learning material (such as books, courses, and individual coaching sessions) directly linked to your job scope, as well as a CAD 650 wellness budget. Take advantage of these resources to grow in your role and prioritize your personal development and wellness.
• Every quarter, we organize an online company-wide summit to discuss where we're going and strengthen social bonds. Once per year, we organize offsite team retreats and company retreats!

Join our team for the opportunity to:

Work with smart, passionate people every day

Get extreme ownership over your work and results

Be treated like the expert you are

Engineering Team Culture

Getting Stuff Done, Ownership, Team Work, Excellence, and Agility.

You should join us if you want to ship stuff fast without sacrificing quality. We've put great importance on testing our code, cleaning it, treating errors first, and features later.

We also value growth and ownership. People make mistakes. We learn from them to avoid them in the future. We cannot achieve excellence if there are no bumps in the road.

More cool things to know about Gorgias...

• Raised our Series C-2 for $29M in May 2024: Article Here ?
• We went from 0 to 15,000+ merchants using our platform since 2016
• We have a 4.3 rating on Glassdoor & 4.7 Comparably culture score
• What our customers are saying: apps.shopify.com/helpdesk#reviews
• Other positions: gorgias.com/about-us/jobs
• Discover the Gorgias Platform
• Learn about our Compensation Policy

Gorgias ensures equal employment opportunity without discrimination or harassment based on race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic/civil partnership status, genetic information, citizenship status, veteran status, or any other characteristic protected by law.

Gorgias is committed to the full inclusion of all qualified individuals and will take the steps to assure that people with disabilities are provided reasonable accommodations. Accordingly, if reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the position, and/or to receive all other benefits and privileges of employment, please contact [redacted]