Title

Manager, HR Employee Relations

Human Resources

Reports To

Director, HR COE or equivalent position

Job Purpose

The Manager | Senior Manager, Employee Relations is responsible for fostering positive employee relationships and contributing to the overall success of Payroc's HR employee relations team. This role requires a good understanding of employment laws, exceptional communication skills, and the ability to navigate and resolve complex employee relations issues with support from the CHRO. Manager | Senior Manager, Employee Relations will support both strategic and operational aspects of the human resources function, assist the CHRO in the development and execution of HR strategies as they relate to people, and play a crucial role in cultivating Payroc's culture.

The title of Manager or Senior Manager will depend on the candidate's experience level.

Duties and Responsibilities

Employee Relations:

• Serve as employees' primary point of contact regarding workplace concerns, conflicts, and grievances
• Conduct thorough investigations into employee relations issues, ensuring fair and consistent resolution
• Provide guidance to managers and employees on employment law, policies, and procedures
• Develop and implement strategies to improve employee relations and minimize the risk of litigation

Company Culture:

• Support the Culture Club in creating and enhancing the company culture
• Monitor social media for company reputation and draft appropriate responses
• Promote and drive initiatives that foster a positive and inclusive workplace culture

Conflict Resolution:

• Mediate and facilitate resolution of workplace conflicts, striving to maintain a positive and productive work environment
• Provide training and coaching to managers on conflict resolution techniques and best practices

Employee Communication:

• Develop and implement communication strategies to foster positive employee relations and engagement related to culture
• Conduct regular employee feedback sessions to identify potential concerns and areas for improvement
• Handling the annual survey process for Payroc
• Manage the execution of the Weekly Wrap Newsletter as created by their team
• Provide support to the HR team and respond to employee inquiries through the HR ticketing system

Employee Experience

• Create formal recognition programs to acknowledge and appreciate employees' efforts and contributions. This includes personalized recognition, peer-to-peer recognition, and clear criteria for recognition to ensure fairness and transparency
• Enhance the structured performance review process with regular check-ins to provide feedback, set expectations, and recognize achievements. This will help identify improvement areas and ensure employees are aligned with the organization's goals
• Collaborate with other HR leaders on the team to create and update policies and procedures related to employee relations, ensuring they are clear, accessible, and consistently applied. This includes managing employee disciplinary actions and developing performance improvement plans
• Encourage an open dialogue between employees and management and implement feedback mechanisms to continuously gather employee and manager input

Training and Development:

• Work with your team to provide onboarding support and improvements through first-day orientations
• Provide training on effective communication, conflict resolution, and other relevant topics
• Coach managers on best practices in employee relations

Documentation and Reporting:

• Maintain accurate and confidential employee relations records
• Generate reports on employee relations metrics and trends, providing insights to inform CHRO
• Assist with HR projects and miscellaneous tasks as requested

Compliance:

• Ensure compliance with federal, state, and local employment laws and regulations
• Stay updated on legal trends and changes to manage risk and ensure proactive adherence to legal requirements
• Keep abreast of trends and best practices in employee relations, making recommendations for updates and improvements to policies and procedures. This includes attending legal reviews and partnering with the legal department as necessary.

Other Responsibilities:

• Collaborate with HR colleagues to support HR initiatives and projects
• Manage a team of one to two personnel
• Manage, Lead, and or assist with HR initiatives and special projects aimed at improving the employee experience and overall workplace environment

Qualifications

• Bachelor's degree in human resources, business management, business administration, or a related field
• SHRM-CP, SHRM-SCP, PHR, or SPHR certification preferred
• Three to Five years of experience in employee relations or a related HR role
• At least 3 years managing direct reports
• Excellent verbal and written communication skills
• Proficiency with MS Office Suite
• Strong organizational skills and ability to multitask in a fast-paced environment
• Positive attitude and excellent problem-solving skills
• Strategic thinking and the ability to contribute effectively to the HR department
• Ability to interact professionally with employees at all levels
• Understanding of maintaining and updating human resource databases
• Ability to securely handle employee records

Travel Component

Working Conditions

• Extensive desk-based work involving prolonged periods using a computer and sitting for extended periods
• Frequent interaction with team members, management, agents, Business Development Managers (BDMs), and external partners to facilitate smooth operations and collaborations

Job Classification

• Exempt

At Payroc, we are committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions are based on business needs, job requirements, and individual qualifications without regard to race, color, religion, national, social, or ethnic origin, sex, age, physical, mental, or sensory disability, sexual orientation, or any other status protected by the laws and regulations in the locations where we operate.

Payroc does not tolerate discrimination or harassment based on any of these characteristics. Payroc is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation, contact the Human Resources Department at HR[redacted]