This is a hybrid position working 3 days per week in office with the option to work-from-home 2 days per week.

JOB PURPOSE:

The Associate Product Manager - Video role is responsible for supporting the development and management of our video programming and video product, delivering best-in-class video offerings and user experiences. The successful employee is one who has an aptitude for detail and a tolerance for ambiguity, can collaborate across teams, and makes the complicated seem simple. It is someone who is passionate about helping shape the future of video.

KEY FUNCTIONS:

Strategic Thinking & Analysis:

• Identify, report on, and assume accountability for the attainment of key initiatives.
• Become the point person and subject matter expert for programming and video products; produce required documentation so that there is a single source of truth for our offerings.
• Create subscriber and expense analyses related to budgeting and financial opportunities.
• Assist in defining and communicating strategy for video programming and product, including pricing, promotions, and customer messaging, in alignment with company goals and market opportunities.

Product Excellence:

• Identify product and packaging opportunities that build the customer value proposition and enthusiasm for video products.
• Provide day-to-day management of business needs and requirements, overseeing subscriber submissions and invoicing and ensuring executional excellence. Partner with Data Engineering and Financial Analysts to ensure data accuracy.
• Create and manage channel change processes, system launches and new lineups while maintaining contract compliance and system integrity.
• Own compliance with federal regulations.

Cross-Functional Leader:

• Partner with Engineering on delivering products and channels to our customers.
• Partner with Marketing on sales and marketing materials as well as regulated notifications.
• Work with Legal on contract maintenance and to resolve questions on carriage or risk.
• Support/drive internal communications explaining new launches, interesting issues, and routine notifications -- articulating concepts in ways that team members (and customers) can understand.
• Follow and serve as a role model in displaying Midco's Core Values and Leadership Success Drivers.
• Be available to provide assistance to team members outside of normal business hours as necessary

Customer Insight:

• Understand and represent the voice of the customer in both programming and product development.
• Remain current on changes in technology and share information with team members.

ADDITIONAL FUNCTIONS AND RESPONSIBILITIES:

• Effectively communicate with other departments to handle escalating issues in a timely manner.
• Support the mission, vision and values of Midco.
• Collaborate effectively with internal and external customers to ensure exceptional service.
• Demonstrate courage by tackling tough issues while acknowledging own limitations without compromising integrity.
• Remove obstacles for team members. Encourage creative solutions.
• Apply personal ethics, honesty, initiative, flexibility, responsibility and confidentiality in all areas of responsibility.
• Communicate clear expectations that set a high bar while holding team members accountable to reach these goals.
• Demonstrate business acumen by using data to drive decisions and actions.
• Model flexibility, resiliency and change management skills by staying self-aware, constantly learning, and
• finding ways to cut through ambiguous problems.
• Identify root causes of problems and implement solutions while keeping a holistic and long-term perspective in mind.
• Actively follow Midco policies and procedures.
• Perform other duties as assigned.

EXPERIENCE AND EDUCATION:

• Bachelor's Degree in a relevant field such as Business, Marketing, Finance and/or equivalent experience required. Master' preferred.
• Minimum of 4 years of previous product management, product marketing or experience related to cable television/video products or similar experience is required.
• Exceptional organizational and time management skills required.
• Strong people and relationship management skills required.

WORK ENVIRONMENT AND PHYSICAL DEMANDS:

• The employee is occasionally required to reach with hands and arms, stoop, kneel, or crouch.
• The noise level in the work environment is moderate to loud.
• Employees may be required to work in excess of 40 hours per week and other than normal business hours, such as holidays, evenings and weekends as business demands.

ABOUT MIDCO:

Midco:

• Is the leading provider of reliable, high-speed internet via fiber and fixed wireless technology, serving 460,000 homes and businesses in 400 communities across the Midwest.

• Provides exceptional customer experience and a superior network, while being a force for good in the communities we serve.

• Delivers TV services including Midco Sports (a regional sports network), phone, data center and advertising services, plus wholesale networking solutions.

Ready to work at Midco? We thought so. Here are a few more reasons why Midco is one of the best places to work:

• Free Midco internet & TV
• Great opportunities to get involved in volunteerism
• Generous 401(k) match and paid time away from work programs
• And many more

Visit Midco.com/Careers to learn about employment opportunities and apply today.

Midco is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, creed, national origin, disability, protected Veteran status, age, marital status, status with regard to public assistance, familial status, membership or activity in a local commission, or any other characteristic protected by law. To view our full EEO and federal contractor supplemental posters, please refer to Midco.com/Federal Posters.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)