Job Description

Job Summary: We are seeking a highly skilled and experienced Senior Business Analyst with a strong technical background and a proven track record of success in implementing ChatBot projects. The ideal candidate will have a comprehensive understanding of business analysis processes, methodologies, and tools, as well as the ability to work collaboratively with cross-functional teams to drive successful project outcomes.

Key Responsibilities:

• Conduct comprehensive business analysis activities to define project scope, requirements, and success criteria.
• Develop and maintain project documentation including business cases, requirements specifications, use cases, and process flows.
• Work collaboratively with cross-functional teams including developers, testers, and project managers to ensure timely and successful project delivery.
• Lead requirements gathering sessions, facilitate workshops, and present findings to stakeholders at all levels of the organization.
• Identify and manage project risks, issues, and dependencies, and develop contingency plans where required.
• Leverage technical expertise to provide guidance and support to the project team, and ensure that technical requirements are accurately captured and documented.
• Actively contribute to the continuous improvement of the business analysis practice, by identifying and implementing process improvements, tools, and techniques.

Qualifications:

• Bachelor's degree in Business, Computer Science, or a related field.
• 8+ years of experience in business analysis or a related role, with a strong focus on technical projects.
• Experience in implementing ChatBot projects is add on.
• Comprehensive understanding of business analysis processes, methodologies, and tools.
• Strong problem-solving skills and ability to develop creative solutions to complex problems.
• Excellent communication skills, with the ability to present complex technical concepts to both technical and non-technical audiences.
• Proven ability to work collaboratively with cross-functional teams and stakeholders at all levels of the organization.
• Ability to manage multiple priorities and deliverables in a fast-paced, dynamic environment.
• Telecom industry experience is preferred, but not required