As a Sales Associate, you are a member of a talented team that represents Lands' End to the customer by providing exceptional service in a professional, courteous and helpful manner. This position enhances the experience of our customers and drives profitable sales by providing product expertise and advanced selling skills. Sales Associates also assist in ensuring that both store and visual brand standards are being met.
Positions are part-time, approximately 25 hours per week.
Job Responsibilities:
Drives sales by utilizing approved consultative selling practices to identify
customer needs and provide appropriate solutions; this can include suggesting
outfitting options and related items to generate multiple unit sales, providing
fitting room assistance, and participating in customer outreach activities
Provides highest degree of customer service, including courteously,
conversationally greeting customers, adjusting individual customer attention
based on store traffic, suggesting solutions based on customer interests and needs
Maintains knowledge of Lands' End website navigation and leverages this
option for customer solutions when the product is not available in the store
Processes customer transactions efficiently using the POS and online system,
including sales, returns, exchanges, etc. in accordance to authorized procedures
Maintains knowledge of Lands' End products and services, along with current
fashion trends to enhance level of customer service and generate sales
Performs markdown and other promotional activities as needed
Responsible for stock replenishment and adhering to visual brand standards.
Qualifications:
Excellent selling skills
Ability to communicate effectively with customers and fellow employees
Ability to receive feedback and take action when appropriate
Ability to follow written and verbal instruction and meet deadlines on projects/tasks
Flexible and adaptable to change
Knowledge of Lands' End merchandise is strongly preferred
Previous experience in retail strongly preferred
Availability and flexibility to work varied hours to support the needs of the business
Ability to stand for long periods of time
Ability to lift boxes up to 40 pounds
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)