MAJOR RESPONSIBILITIES:

45% Provide coaching, training, and development to sales team and centers: Train, develop and coach consultants to improve effectiveness in sales, customer service, and center process to grow client count and total center revenue. Proactively ensures memberships are managed daily through the review of benefits, room visits and proper follow through that are conducted by center staff. Provide feedback to Regional Vice President of Sales ("RVPS") and Regional Vice President ("RVP") on employee interactions with members to provide a positive experience. Make recommendation and implement to improve client experience. Participate in or facilitates meetings such as new member protocol and other staff meetings as required. Assess and regularly monitor training needs of all consultants.

45% Drive center sales and client growth: Collaborate with the team to generate sales, including upgrades, conversions through in-center promotions, open houses, and referrals. Work with the individual performer (consultant) and collaborate with the team (Manager, Regional Teams) to improve specific center sales.

10% Ensures Sales Compliance and Mitigates risk: Comply with all HairClub Business Rules and HairClub Professional Standards when assisting to achieve individual and company goals.

Performs other duties as required

MANAGEMENT AND COLLABORATION:
• Collaborate with all consultants by providing proper sales training and tactics.
• Collaborate with Regional Team to ensure center achieves target quotas and to provide feedback post training of employee engagement and abilities.
• Collaborate closely with the Regional Technical Director to ensure members receive the ultimate client experience and monitor service levels to enhance each experience.
• Collaborate with Center Team to reach member growth and retention goals.

QUALIFICATIONS:

• Bachelor's degree with a major in business preferred or equivalent working experience.
• Multi-Unit management Expertise preferred.

KEY COMPETENCIES:

• Excellent communication, instructional, interpersonal, and strong organizational skills
• Excellent sales and customer service skills; leads by example
• Goal-oriented, with ability to motivate team to a desired outcome.
• Ability to work with Microsoft Outlook, PowerPoint, Excel, Word and Teams, Client Relationship Management (CRM) software (Salesforce etc.), Point of Sale (POS) and other technology as needed.
• Professional image

WORKING CONDITIONS:

• Office environment with potential hybrid or remote work schedule
• Required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal and extensive reading.
• May require light lifting
  
• Requires working with computer systems.
• Extensive travel (over 2 weeks per month or 50%)