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The Infrastructure Engineer will support a CTO office within the DoD to be the eyes and ears for the CTO for situational awareness of the user experience for the organizations most important users. This will involve direct communication with these end users, the engineering and operations teams, and senior government managers. The candidate will leverage these channels to troubleshoot and identify the root cause for performance and availability issues impacting these users. The candidate will also advise the CTO on tactical approaches to implement technologies to meeting business strategic objectives and resolve technical service gaps, pain points, and technical debt.

Responsibilities:

The Infrastructure Engineer should be familiar with:

• Enterprise IT architecture, on-premises IT platforms (e.g., compute, storage, networking, and private cloud) and the DoD cybersecurity Risk Management Framework (RMF).
• Extensive experience in troubleshooting complex global network systems and interfacing with the Defense Information Systems Agency (DISA) and commercial Internet Service Providers (ISPs) for service ordering and support.
• Deep understanding and ability to troubleshoot the Windows ecosystem from the design and operation of enterprise domain services to application management on the user's desktop and the LAN and WAN networks that provide transport between the user and enterprise resources.
• Design, implementation and management of applications running on Windows server operating systems and approaches to authenticate users using single sign-on.

Here's what you need:

• 4 years of experience with in-depth troubleshooting of WAN and LAN network technologies
• 2 years of experience with configuration and troubleshooting of the Microsoft on-premises ecosystem (examples include: Microsoft AD, DNS, DHCP, CA, Exchange, Windows Server, and Windows desktop clients)
• Experience with developing architecture and detailed design recommendations using requirements
• Experience designing and implanting SSO multifactor authentication solutions with federal clients

Bonus points if you have:

• Experience with Software-Defined WAN and LAN
• Experience with Multiprotocol Label Switching (MPLS) and Traffic Engineering using MPLS TE and Policy Based Routing.
• Experience with WAN ISP service offerings such as L2 & L3 Private VPNs.
• Experience with public clouds offering from AWS, Azure, Oracle, and Google.
• Experience with private cloud products like Azure Stack Hub, Distributed Oracle Cloud Infrastructure, and AWS Outpost.
• Demonstrated experience with managing and using DevOps concepts.
• Automation tools such as PowerShell, Ansible, and Terraform and version control using a code repository.
• Understanding of approaches to enabling single sign-on using SAML, OAuth, OpenID, or Microsoft AD Federated Services.
• Experience with user and computer credential assurance through PKI certificates and smart cards.
• Effective verbal and non-verbal communication with peers, end users, and C-Suite level client leadership.
• Experience with the deployment and configuration of Windows using centralized management and update services (examples include AD, WSUS, SCCM, and Desired State Configuration).
• Experience with monitoring performance and throughput and setting baselines for acceptable performances standards for new solutions.
• Experience with the operation and configuration of VMware ESXi virtual infrastructure.
• Experience with Cisco Unified Communications Manager, Cisco IP phones, and support of network. transport to include the configuring of Quality of Service/Class of Service, packet queues, call encoding, and call processing for transport outside of the caller's local LAN.
• Experience with system engineering planning and analysis activities including gathering business, technical and user requirements, researching, analyzing, and reporting on the products available on the market, and documenting how systems and services achieve the user and strategic enterprise objectives.
• Cisco, Microsoft, or VMware certifications.
• Security+ or equivalent 8570/8140 security certification
• Bachelors Degree in Engineering, Computer Science or Information Systems
• Certifications such as Cisco CCNA P, Microsoft Certified Azure Fundamentals, Microsoft Certified Identity and Access Administrator Associate, CSSLP, CISSP, CISA, etc. are preferred

Security Clearance:

• Active TS/SCI clearance required to start

As required by local law, Accenture Federal Services provides reasonable ranges of compensation for hired roles based on labor costs in the states of California, Colorado, Hawaii, New York, Washington, and the District of Columbia. The base pay range for this position in these locations is shown below. Compensation for roles at Accenture Federal Services varies depending on a wide array of factors, including but not limited to office location, role, skill set and level of experience. Accenture Federal Services offers a wide variety of benefits. You can find more information on benefits here. We accept applications on an on-going basis and there is no fixed deadline to apply.

The pay range for the states of California, Colorado, Hawaii, New York, Washington, and the District of Columbia is:

$112,300-$143,100 USD

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Accenture Federal Services is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired by Accenture Federal Services and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired.

If youare being considered for employment opportunities with Accenture Federal Services and need an accommodation for a disability or religious observance during the interview process or for the job you are interviewing for, please speak with your recruiter.

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