Client Manager | Job Description

Who are we?

MATTE is a 360° full-service creative studio at the convergence of hype, storytelling and design. We bring people together to inspire new ways of engaging, to provoke long term progress, and to entertain audiences around the world, while helping forward-thinking brands and institutions nimbly and truly do the same. Our studio capabilities range from strategic ideation and insights, creative development, branding and identity, experiential, web design and development, campaigns and content creation, all the way through full-scale production and execution.

About this role:

As a Client Manager you will work directly with client and agency teams to develop strategic solutions and lead the go to market activity. The Client Manager position owns and project manages all day to day client activities within their given business vertical alongside their Client Director. The Client Manager will guide key agency clients through the strategic, creative, and production needs. Client Managers will need to possess an entrepreneurial spirit and be savvy at balancing the demands of the clients, with the realities of the creative and production team and other internal team members.

Roles & Responsibilities

• Maintain day-to-day relationships with clients across our Lifestyle, Fashion & Luxury, Spirits & Hospitality, and Technology & Automotive verticals.
• Provide a consistent, professional client experience/manage expectations throughout the relationship and provide consistent and timely communication.
• Ensure accounts are running smoothly and efficiently both internally with the team and externally with the client.
• Act as the project manager for client initiatives, overseeing the planning, execution, and successful delivery of projects to meet client objectives.
• Responsible for the overall health of assigned programs, clients and projects to ensure deliverables meet the requirements of internal and external stakeholders.
• Manage new leads, RFP's, development and presentation of client proposals and pitches.
• Represent MATTE and present proposals at client meetings and functions
• On-going project management, execution and production of marketing programs and campaigns.
• Develop insights and formulate strategy with Strategist and Creative teams
• Create succinct and insightful Briefs for all projects
• Participates in key client meetings:
• Status meetings
• Brand/Project briefings
• Agency day meetings
• Cross-agency partner meetings

Desired Qualifications

• 3-5 years related industry experience, preferably in an agency environment.
• Previous experience in project management is preferred.
• Superior interpersonal and organizational skills as well as the capability to prioritize and manage multiple projects will contribute to their overall Agency success.
• Ability to prioritize projects on an ongoing basis and communicate needs effectively and efficiently.
• Experience in music and live events space is a plus

Compensation: $80,000-$90,000/Year based on experience

Benefits include:

• Full Medical, Dental, and Vision coverage
• 401k with a 4% company contribution max match (eligible after 6 months of employment)
• Fully covered yearly Citibike membership
• Talkspace membership
• Competitive PTO package
• End of Year Recharge paid time off
• Sabbatical Program option after three years of employment with us
• 12 Week Paid Parental Leave for all new parents

Everyone is welcome at MATTE - we're passionate about building a team that reflects the diversity of our community and creating an environment where our differences are celebrated. MATTE provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, MATTE will provide reasonable accommodations for qualified individuals with disabilities.