VGW is an interactive entertainment company, harnessing technology and creativity to deliver world-class, free-to-play games.

Our Growth team in Toronto are currently looking for an Account Management Lead to join the team.

As an Account Management Lead, you'll provide mentorship and guidance to a team of Account Managers or Executives, developing them into a group of strategic player development experts, capable of fostering and sustaining strong relationships. Ensure your team prioritises customer retention whilst adhering to our obligations in compliance, risk & player protection spaces.

Key responsibilities will include:

• Cultivate a culture of excellence by establishing and monitoring core Key Performance Indicators (KPIs), spearheading regular account management skills enhancement sessions, and providing subject matter training. Facilitate engaging discussions with your team and their direct reports, focusing on tailored development opportunities to refine their expertise and retain top talent.
• Assume responsibility, by extension, for the experience of all players managed by your direct reports, ensuring a seamless and positive interaction.
• Uphold a consistent standard of performance expectations, fostering accountability within the team, which encompasses regular reviews of team member communications and output.
• Conduct regular meetings and skill sharing sessions with the team to deliberate on account management strategies
• Offer guidance through challenging situations as they arise within their player portfolios.

What you will bring to the role:

• 5+ years demonstrated B2C relationship management experience or 3-5 years experience in Team Management.
• Demonstrated effectiveness at advanced level relationships building, B2C advantageous.
• Demonstrated proficiency using various software and technology platforms, including CRM database management experience.
• Demonstrates client focused approach with high level emotional intelligence.
• Ability to understand the implications of actions and make recommendations for solutions.

About VGW

VGW is an interactive entertainment company, harnessing technology and creativity to deliver world-class, free-to-play games. With high-quality, acclaimed brands including Chumba Casino, Global Poker and LuckyLand Slots, we entertain and delight over one million players in North America.

As pioneers in sweepstakes promotions for online social games, we also offer our players the opportunity to redeem incredible prizes.

At VGW, one of our core values is "our players come first". This means always striving to deliver a safe, responsible and positive player experience.

Why VGW?

At VGW, we're more than just a team. We're a diverse and inclusive group of individuals, each playing a vital role in our success. Our core values are clear and strong; we win together, do what's right, put our players first and are powered by passion.

We believe in our people and are committed to creating an environment where everyone feels welcome, inspired, and supported. We recognise that life is more than just work - that's why we're all about flexibility so you can strike a healthy balance between your personal life and career. We're also here to champion your growth in your current role and future aspirations, providing opportunities for learning and career advancement. And to top it off, we back this all up with competitive compensation, perks and benefits.

But it's not all business. We inject fun into the workplace, celebrate together and create lasting memories, from a mix of in-person and online events, to social gatherings and much more.

It's our combined skills, ideas and visions that drive us forward. Join us on this exciting journey, and together, we'll achieve remarkable things.

If you want to join a team that does things differently, apply today - we look forward to seeing what you can bring to our team.

Find out more at www.vgw.co

VGW Canada Inc. is an equal opportunity employer and will provide reasonable accommodation for qualified individuals with disabilities throughout the recruitment and selection process. Please advise our Talent Acquisition Specialist in advance should accommodation be required. We encourage all qualified applicants to apply, however only those selected for further consideration will be contacted.

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