Front Desk Agent Requisition ID 2024-58893nnCategory Front Office OperationsnnJob Location US-PA-ExtonnnProperty Residence Inn ExtonnnCompensation TypennHourlynnHighgate HotelsnnHighgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the Caribbean. Highgate's portfolio of global properties represents an aggregate asset value exceeding $20B and generates over $5B in cumulative revenues. The company provides expert guidance through all stages of the hospitality property cycle, from planning and development through recapitalization or disposition. Highgate also has the creativity and bandwidth to develop bespoke hotel brands and utilizes industry-leading proprietary revenue management tools that identify and predict evolving market dynamics to drive out performance and maximize asset value. With an executive team consisting of some of the industry's most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in London, New York, Dallas, and Seattle.nnLocationnnResidence Inn Exton 10 North Pottstown Pike Exton, PA 19341nnOverviewnnThe Front Office Agent is responsible for providing attentive, courteous and efficient service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy.nnResponsibilitiesnnAnswer inquires from guests regarding restaurants, transportation, entertainment, etc.nnFollow all cash handling and credit policies.nnBe aware of all rates, packages and special promotions as listed in the Red Book.nnBe familiar with all in-house groups.nnBe aware of closed out and restricted dates.nnObtain all necessary information when taking room reservations and follow the rate-quoting scenario.nnBe familiar with hospitality terminology.nnHave knowledge of emergency procedures and assist as needed.nnHandle check-ins and checkouts in a friendly, efficient and courteous manner.nnUse proper two-way radio etiquette at all times when communicating with other employees.nnFully comprehend and be able to operate all relevant aspects of the Front Desk computer system.nnBe able to perform and complete all tasks and duties on the shift checklist in a timely and efficient manner.nnBe able to complete a bucket check, room rate verification report, and housekeeping report.nnBalance and prepare individual paperwork for closing of shift according to hotel standards.nnMaintain and market promotions and guest programs.nnMaintain a clean work area.nnAssist guests with safe deposit boxes.nnQualificationsnnCollege course work in related field helpful.nnExperience in a hotel or a related field preferred.nnHigh School diploma or equivalent required.nnComputer experience required.nnCustomer Services experience preferred.nnMaintain a warm and friendly demeanor at all times.nnMust be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.nnMust be effective at listening to, understanding, and clarifying concerns raised by employees and guests.nnMust be able to multitask and prioritize departmental functions to meet deadlines.nnApproach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.nnMaintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.nnMaintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.nnComply with Highgate Hotel St ndards and regulations to encourage safe and efficient hotel operations.nnMaximize efforts towards productivity, identify problem areas and assist in implementing solutions.nnMust be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.nnMust be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives.nnMust be able to cross-train in other hotel related areas.nnMust be able to maintain confidentiality of information.nnMust be able to show initiative, including anticipating guest or operational needs.nnPerform other duties as requested by management.nnHighgate Hotels and its subsidiary companies will provide equal employment opportunities to all applicants without regard to an applicant's race, color, age, religion, sex, national origin, disability, genetic information, uniformed services, veteran status, sexual orientation, gender identity and expression or any other legally protected classification. Highgate Hotels will provide reasonable accommodations to allow an applicant to participate in the hiring process (e.g., accommodations for a test or job interview) if so requested.