POSITION: General Manager

DEPARTMENT: Administration

REPORTS TO: Regional Vice President

FLSA STATUS: Salaried/Exempt

Summary

As the world's leading venue management company and producer of live event experiences, ASM Global is the preeminent management and content partner with over 350 venues worldwide. Operating and investing in the world's most important stadiums, arenas, convention centers, and theaters requires unmatched dedication and the most profound expertise. Our focus is YOU! Through investments in growth, resources, and technology we strive to enhance the experience of our internal Team Members and to continue creating amazing live experiences for the guests that we serve.

ASM Global is looking for a General Manager to manage and oversee The Tacoma City Theaters comprised of the Pantages Theater, (1270 capacity) Rialto Theater (740 capacity), and Theatre on the Square (300 capacity).

Tacoma City Theaters is home to eight Resident Arts Organizations, enriching the community with their presentations of a diverse schedule of performances, special events, and educational programs. The organizations include Northwest Sinfonietta, Puget Sound Revels, Symphony Tacoma, Tacoma Arts Live, Tacoma City Ballet, Tacoma Concert Band, Tacoma Opera, and Tacoma Youth Symphony Association.

Essential Duties and Responsibilities

• Maintains active contact with the Client/Contract Administrator and ensures compliance with all provisions of the services contract.
• Aggressively promotes the use of the facility to maximize its utilization.
• Negotiates lease agreements as determined necessary and in the best interests of the facility.
• Negotiates contracts and agreements with event organizers, hosts, managers, and agents.
• Establishes and maintains effective working relationships with the Client/Contract Administrator, boards, tenants, government departments and agencies, entertainment/convention industry, community, and civic organizations to encourage continual and regular use of the facility.
• Manages and maintains business relationships with 8 Regional Arts Organizations.
• Assures the coordination, implementation and administration of specific plans and programs prescribed by corporate directives, to include matters of training and development; quality assurance; energy efficiency; safety/emergency procedures, crowd control and crisis management procedures, or other areas as needed.
• Develops and implements facility goals in accordance with the management contract, the Client's objectives, corporate policy, and good business practice.
• Prepares and maintains required and necessary reports/records for the Client/Contract Administrator and for the Corporate Office.
• Plans, organizes, coordinates, and directs all activities and personnel engaged in maintaining and operating the facility.
• Assists and coordinates with the development of the annual operating plan, activity schedules, projections for attendance and/or revenue.
• Conducts marketing, finance, sales, and operations department, and weekly staff meetings.
• Directs the development and administers the execution of operating and marketing financial plans and documents; to include operating revenue and expense budgets; capital expense plans and budgets.
• Provides for control of day-to-day operations; assuring the coordination of plans, programs, and events; conducts post-event operational and financial review and analysis.
• Provides final approval of all contracts and agreements with suppliers, promoters, and tenants for necessary activities and services at the facility.
• Provides or coordinates for timely and effective response to directives and requests received from internal and external organizations, agencies, departments, and individuals; assures and maintains the integrity of the facility in all forms of communication and personal contacts.
• Oversees and advises Human Resources on any necessary revisions/modifications to the staffing plans, including number and types of employees, essential functions, salaries, and benefits.
• Assures the administration of personnel and the operation of plant and facilities are conducted in accordance with applicable local, state, and federal regulations.
• Evaluates facility practices and recommends improvements to better reflect the needs of the Client and the facility, and/or to improve the efficiency and safety of operations, in compliance with policies and procedures.
• Responsible for recruiting, training, supervising, and evaluating administrative and supervisory staff.
• Establishes and maintains effective working relationships with the tenants, employees, union representatives and the public.

Supervisory Responsibilities

• Carries out supervisory responsibilities in accordance with all ASM policies and applicable laws.
• Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

Education and/or Experience

• Bachelor's Degree (BA) from a four-year accredited college or university with major course work in business or public administration or related field.
• Minimum of 5-7 years' experience industry experience in a senior management function of a Theatre, Amphitheatre, Arena, or Convention Center, or equivalent combination of education and experience.
• Experience in event booking, contract negotiation, business law, purchasing procedures, and supervising personnel.
• Experience in labor relations and union contracts.

Skills and Abilities

• Excellent communication and interpersonal skills and organizational ability
• Ability to work with and maintain highly confidential information.
• Ability to work simultaneously with a broad variety of vested interest groups and to foster a cooperative environment.
• Demonstrated knowledge of the principles and practices used in the successful management of entertainment facilities of a similar description.
• Ability to anticipate problems and implement immediate corrective action.
• Ability to perform effectively under significant pressure typically associated with meeting the demands and timetables of the entertainment industry.
• Considerable knowledge of event solicitation and presentation, public relations, advertising, media relations and event planning
• Considerable knowledge of safety regulations and other federal, state, or local laws and regulations
• Strong orientation towards hospitality/customer service for the meeting, convention, and entertainment industry
• Basic knowledge of facility operating standards, building maintenance, facility operating systems, custodial, personnel and office management
• Effective supervisory and leadership skills. Ability to deal effectively with human resource and personnel problems; to deal constructively with conflict; to motivate, provide counsel and execute applicable solutions.
• Ability to manage a facility of same size and type.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

NOTE:

The essential responsibilities of this position are described under the headings above. They may be subject to change at any time due to reasonable accommodation or other reasons. Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position.

ASM Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.