Company Description

TechnoGen, Inc. (formerly known as SYSCOM Technologies) is a Proven Leader in providing full IT Services, Software Development and Solutions for 12+ years.TechnoGen is a Small & Woman Owned Minority Business with GSA Advantage Certification. We have offices in VA,MD & Offshore development centers in India.We have successfully excuted 100+ projects for clients ranging from small business and non-profits to Fortune 50 companies and federal, state and local agencies.

TechnoGen leadership has experience guiding highly skilled and certified professionals delivering end to end IT and Business consulting services projects in public and commercial sectors across the globe.

Job Description
• Experience with Business Intelligence systems including Microstrategy and ETL such as Informatica.
• Experience with billing and print/digital media sales systems.
• Experience with Peoplesoft accounting system
• Experience with CRM systems.
• Experience with Salesforce reports
• A Bachelor's degree in Computer Science, Computer Engineering, or Management Information Systems is required.
• Experience with complete Software Development Life Cycle including requirements, design, and development and testing.
• 3 or more years' experience leading team of test engineers or software developers.
• 3 or more years of programming experience with knowledge of programming concepts and practices and have the ability to work closely with developers.
• 5-7 years of experience in the development and execution of test plans and test scripts for large-scale applications.
• 2 years of experience with writing SQL.
• Experience with Java, UNIX and Windows environments.
• Experience with test tools for automated testing and performance testing.
• Security testing.
• Experience with developing or testing ETL.
• Data migration.
• Web-based GUI level testing.
• Report validation including thin client reporting tools.
• User Acceptance Testing.

Plus:
• Experience with integration testing of 3rd party systems, and cloud based systems.
• Experience with Business Intelligence systems including Microstrategy and ETL such as Informatica.
• Experience with billing and print/digital media sales systems.
• Experience with Peoplesoft accounting system.
• Experience with CRM systems.
• Experience with Salesforce reports

Qualifications

Additional Information
• Ability to work independently with various department staff, other state, local and federal agencies to accomplish goals and meet extensive deadlines.
• Knowledge of current Telephony services and Technologies.
• Knowledge of Avaya and/or Cisco platforms, call center features and operations.
• Ability to resolve technical telecommunications problems utilizing multiple vendors/contractors.
• Ability to communicate effectively, both verbally and in writing.
• Ability to function under pressure and maintain composure in chaotic situation to resolve service related issues.
• Understand Call Center features; such as, Automatic Call Distributions (ACD), Call Vectors, and Vector Directory numbers (VDN).
• Ability to develop work and call flows
• Excellent customer service skills
• Work with multiple network platforms, such as; WAN, WLAN, Security, Voice, and Video
• Disseminate information effectively to all teams and customers
• Understand a large and complex network environment