**This position is contingent upon contract award**
Essential Responsibilities- The Operations Lead shall provide oversight of Operations activity that provides support to approximately 24 different countries as well as several forward deployed teams.
- The Operations Lead shall work directly with Contractor management and the Sponsor to identify operational requirements and independently assess the need and identify and develop solutions.
- Supervise and continually enhance the Continuous Support Process 24/7 Helpdesk support.
- Put in place tracking processes for Help Desk issues and implement a reporting mechanism to the appropriate review board.
- Evaluate system performance and make recommendations to system engineering to address field Issues.
- Work with the Engineering Lead to organize software engineers to resolve reported problems as identified by deployment personnel.
- Work with Country Project Manager to resolve reported problems.
Minimum Requirements- Must have a Bachelors Degree and 10-12 years experience, Masters Degree and 8-10 years experience or PhD and 5-7 years of experience
- Must hold a U.S. Government issued TS/SCI w/Poly at time of offer
Amentum is proud to be an Equal Opportunity Employer. Our hiring practices provide equal opportunity for employment without regard to race, religion, color, sex, gender, national origin, age, United States military veteran's status, ancestry, sexual orientation, gender identity, marital status, family structure, medical condition including genetic characteristics or information, veteran status, or mental or physical disability so long as the essential functions of the job can be performed with or without reasonable accommodation, or any other protected category under federal, state, or local law. Learn more about your rights under Federal EEO laws and supplemental language at EEO including Disability/Protected Veterans and Labor Laws Posters.