Summary: This role answers all inbound support calls, emails, and chats presented. This position resolves any customer support issues and escalates any technical issues to a Technical Support Analyst as needed. This position also updates documentation regarding issue troubleshooting and resolution.

Duties and Responsibilities:

Answer inbound calls, creating issue ticket and documenting all issue details. Update ticket detail as needed until issues are closed. Handle, document, and resolve or escalate any email issues presented.

Education and Experience: 2 years of customer service in a call center environment preferred, 1 year required. High School Diploma required. College degree in Information Technology or Technical college degree preferred.

Required Skills:

Basic to intermediate technical knowledge Intermediate communication & customer service skills Intermediate call center skills

The above statements are intended to describe the general nature and level of work performed by employees assigned to this classification. The statements are not intended to be an exhaustive list of all job duties performed by employees assigned to this classification.