ABILITIES REQUIRED:
Clear, friendly and professional speaking skills.
Clear, precise and professional writing skills.
Computer/telephone/FAX equipment literacy.
Organizational skills to accommodate multiple sales/service tasks.
Personable disposition when interacting with employees and visitors.
Interest in developing solid business relationships with clients.
Motivation to learn catalog products/services with adequate knowledge to clearly convey
ordering information as required.
Technical aptitude for product support
Basic interest in high vacuum technology
DAILY TASKS:
Accept all incoming telephone inquiries directed from customers and other outside
individuals.
Provide product ordering assistance to customers as required.
Provide quotations in a timely manner
Enter sales orders/RMA's into company computer system as required.
Maintain control of weekly backlog report
Maintain a satisfactory level of weekly orders entered.
Maintain a satisfactory level of weekly sales revenue.
Maintain a satisfactory level of weekly product quotations.
Submit log of orders/revenue and quotes at the end of every week.
Provide file maintenance to Customer Data Base
Access sales related information as required to provide customer assistance as well as
production/collections assistance.
Convert incoming calls into Sales Cycles* to the best of abilities and provide the
necessary follow-up to secure orders.
Secure sufficient background information for complex calls and transfer to more capable
colleagues.
Assist Administrative personnel, when requested, to secure payments for past due
products/services.
Assist Receptionist as required, e.g., answer and direct incoming telephone calls to
company during breaks and absences.
*Sales Cycle: THE PERIOD OF ALL EVENTS AND TASKS LEADING FROM AN INITIAL
CONTACT TO A SALE AND ENDING WITH THE COLLECTION OF PAYMENT.
Requirements:
Working with ERP software systems Familiarity with RMA's (definite plus!) Understanding of what a B.O.M. sale would be in an inventory ERP system Processing quotations Processing/entering sales orders Understanding of purchase orders with Net terms Basic understanding of Microsoft office, Word, Excel, Windows 10 & 11 Familiar with shipping methods and incoterms International sales (definite plus) Export compliance (definite plus)
To apply for this position, click the link below or contact the local office at (510) 795-0300