Fulfillment Associate

job
  • Mondo Staffing
Job Summary
Location
Trenton ,NJ 08628
Job Type
Contract
Visa
Any Valid Visa
Salary
PayRate
Qualification
BCA
Experience
2Years - 10Years
Posted
11 Nov 2024
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Job Description
Job Title: Fulfillment Associate / Documentation Specialist
Location-Type: Onsite 5x/week in Trenton, NJ 08628
Start Date Is: ASAP
Duration: 6 month contract to hire
Compensation Range: $20-25/hr W2
Job Description:
Top Must Haves:
  • POSITIVE/AMBITIOUS ATTITUDE-Absolute #1 must have
  • Data entry capability (words per min and quality are important) and experience transposing information (copying, pasting, and retyping things)
  • MS Office and MS Teams
Role Description:
  • Provide superior service by analyzing customers' requests, ensuring compliance and accuracy, resolve/escalate issues, follow requests through to completion, and communicate progress effectively to customers and internal teams
  • Will support both Transactional Corporate Legal Document Fulfillment and Service of Process (SOP) functions.
  • Assist our customer's partner with government agencies to meet compliance regulations of owning and operating a business, from starting up, to closing shop, and everything in between.
  • Reviews and submits initial filings, document requests (e.g., retrieval requests, incorporations, formations), perform status/compliance checks, and manage receipt/scanning/forwarding/retention of legal service of process.
  • Learn our complex and comprehensive product line and jurisdictional rules and regulations; fielding incoming questions timely; reviewing and fulfilling incoming requests timely; assisting process servers; contributing to customer satisfaction and organizational success; participating in process improvement initiatives; and representing us within the industry and territory.
Responsibilities:
  • Process State or customer documents following established Standard Operating Procedures utilizing proprietary and Microsoft suite applications.
  • Understand and follow security guidelines.
  • Create process documentation.
  • Assist in issue resolution with internal and external customers.
  • Work with team members to assist in the training and implementation of process and policy changes.
  • Assist customers, team members and/or vendors with training on products, jurisdictional requirements using a consultative approach.
  • Analyze data and recommend process improvements and reporting.
  • Assist in special project work as assigned.
Qualifications:
  • Minimum two years of customer service or related work experience.
  • High school diploma or equivalent certification. College study is preferred.
  • Effective written and verbal communication skills along with the ability to manage and prioritize demands from multiple sources, external and internal.
  • Proficient with Microsoft Office Suite applications including Word, Excel, and Outlook.
  • Excellent data entry and analytical skills.
  • Ability to multi-task and work in a fun but driven work environment.
  • Demonstrate problem solving capability in a fast-paced, high-energy environment.
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