Located in Rochester, NY
More Information about this Job:
American Medical Response (AMR)
Rochester, NY
Dispatcher
Starting pay is $18.64 per hour and up, based on your years of experience
We're hiring Dispatchers that will respond to emergency and non-emergency calls for ambulance and transportation services in addition to providing equipment and other support to our EMTs, Paramedics, and other staff . This person assigns and routes transportation requests , interacts with ambulance crew members, and can provide clear communication in all situations to ensure quality support and care to our customers. We provide 24/7/365 service to the City of Rochester and other entities that we se rve.
Responsibilities:

• Uses a combination of telephone, radio, and other forms of communication to identify and dispatch the closest, most appropriate emergency vehicle to specific emergencies.
• Utilizes an advanced computer system including multiple screens and software programs.

• Understands and adequately implements the concepts of Emergency Medical Dispatch as published in Principles of Emergency Medical Dispatch (and as customized by AMR) as a minimum standard of care.
• Allocates EMS resources properly as the need arises by application of appropriate decision-making rules and approved protocols.
• Responsible and accountable for completeness and accuracy of paperwork a s well as data entry related to their position prior to completion of shift.
• Answers telephone calls from citizens and representatives from medical facilities requesting emergent and non-emergent transportation , collects information accurately, and leads the caller through the call.
• Assists with collecting and processing information necessary for billing , scheduling, and staffing.

• Distributes, collects, and maintains crew equipment related to dispatch such as mobile phones, portable radios, laptops, keys, and more.
• Responsible for generating applicable reports and checking for accuracy.
• Assists in locating the scene of incidents and selecting the safest, fastest route to such scene using all available locator aids.
• Relays instructions from supervisors, messages, and emergency information.
• Maintains a current working knowledge of all company policies, procedures, rules, regulations, and memorandums.

• Follows established parameters/formats in receiving requests for service.
• Responsible for knowledge and use of equipment, including but not limited to the computer, printers, 911 equipment, recording devices, telephones, and other equipment as assigned by superiors.

• Ability to work designated schedule, which is 6am to 6pm or 6pm to 6am. (All applicants will work days -and- nights as part of training before being assigned to an available shift, which may be either days or nights.)

• High school diploma or equivalent.
• Above-average telephone skills. (Guiding a caller through a series o f questions, avoiding silence, speaking clearly, typing while talking, dealing with callers under significant pressure and stress. Ability to handle up to five ringing lines, at a time.)
• Must have minimal medical training or telecommunications experience or, have at least one year's experience as an EMS or public safety dispatcher.
• Skilled in reading and writing English.
• Above-average knowledge of the geography and street structure of the City of Rochester, without reliance upon GPS or maps.

• Ability to remain seated at a workstation for prolonged periods of time.
• Ability to communicate clearly on the radio and telephone.
• Ability to make quick, correct decisions with minimal oversig ht in high-pressure, emergency situations, and be able to support those decisions if questioned.
• Ability to record, transmit , and report information accurately.
• Ability to efficiently utilize all equipment assigned to him or her.

• Ability to manage multiple tasks simultaneously.
• Possess good typing skills with speed and accuracy necessary to efficiently process emergency and nonemergency calls.
• Ability to understand basic computer applications.
• Ability to quickly learn advanced computer applications.