DSV - Global transport and logistics
In 1976, ten independent hauliers joined forces and founded DSV in Denmark. Since then, DSV has evolved to become the world's 3rd largest supplier of global solutions within transport and logistics. Today, we add value to our customers' entire supply chain by transporting, storing, packaging, re-packaging, processing and clearing all types of goods. We work every day from our many offices in more than 80 countries to ensure a steady supply of goods to production lines, outlets, stores and consumers all over the world. Our reach is global yet our presence is local and close to our customers. Read more at
Location: USA - Itasca, N Arlington Heights Rd
Division: Air & Sea
Job Posting Title: Manager, Order Management
Time Type: Full Time
The Order Management team is responsible for managing the flow of incoming orders, validating purchase orders, verifying accuracy, and resolving inconsistencies. Processes communication across teams internally, external Clients and Shippers.
Accountable for supervising the daily operations of the Plant Management team and managing the activities within defined standards, to maintain a high level of accuracy and efficiency. Oversee the workflow, compile reports and audit data quality.
KEY RESPONSBILITIES:

• Ensure orders are processed timely and accurately
• Assist with determining shipping instructions based on contracted terms, SOPs, and delivery requirements
• Monitor mailboxes and communication flows for swift follow up
• Run reports to identify data quality errors and implement corrective actions
• Act as the main point of contact for onboarding new Suppliers
• Collate data for analytics and dashboard reporting
• Address all employee performance problems promptly and directly in accordance with personnel policies

SKILLS:

• Demonstrated leadership ability.
• Ability to allocate work assignments and tasks to others to maximize the department's and the individual's effectiveness.
• Capable of communicating and interacting effectively.
• Ability to effectively present information and respond to questions from management, colleagues, and customers with prompt communication.
• Problem Solving. Ability to analyze complex problems and relay solutions. Take actions that are consistent with available facts, constraints, and probable consequences.
• Analyze cause of failures and assists with the development and implementation of corrective action plans and training. Review and update SOPs.
• Develops individual relationships by listening, sharing ideas, and appreciating others' efforts.
• Uses appropriate methods and a flexible interpersonal style to help build a cohesive team.
• Time management, organizational and multi-tasking skills necessary to work in a fast-paced environment, handling various tasks and changing priorities, while maintaining a high attention to detail and accuracy to achieve daily assignments and goals
• Exceptional interpersonal, analytical, problem-solving, and communication skills required
• Must be able to read, write and speak English fluently

EXPERIENCE:

• 2yr+ logistics background with good understanding of transportation modes and worldwide locations
• 1yr+ Supervisor / Team Lead experience
• Intermediate proficiency in Microsoft Office (Outlook, Excel -Pivots)

At Will Employment
DSV Air & Sea Inc. employees are hired for an undefined period of time as "at will" employees. This means that an employee may be terminated for any reason, or no reason at all, at any time, provided the discharge does not violate any law*. Additionally, each employee has the right to terminate his/her employment at any time. *Except if employed in Montana, where termination requires just cause.
For this position, the expected base pay is: $78,000 - $117,500 / Annual. Actual base compensation will be determined based on various factors including job-related knowledge, geographical location, skills, experience, and other objective business considerations.
DSV does not accept unsolicited agency resumes. Please do not forward unsolicited resumes to our website, employees, or Human Resources. DSV will not be responsible for any agency fees associated with unsolicited resumes. Unsolicited resumes received will be considered property of DSV and will be processed accordingly without fees.
DSV is an equal employment opportunity employer. Candidates are considered for employment without regard to race, creed, color, national origin, age, sex, religion, ancestry, disability, veteran status, marital status, gender identity, sexual orientation, national origin, or any other characteristic protected by applicable federal, state or local law. If you require special assistance or accommodation while seeking employment with DSV, please contact Human Resources at If you are interested in learning the status of your application, please note you will be contacted directly by the appropriate human resources contact person if you are selected for further consideration. DSV reserves the right to defer or close a vacancy at any time.
DSV - Global transport and logistics
DSV is a dynamic workplace that fosters inclusivity and diversity. We conduct our business with integrity, respecting different cultures and the dignity and rights of individuals. When you join DSV, you are working for one of the very best performing companies in the transport and logistics industry. You'll join a talented team of approximately 75,000 employees in over 80 countries, working passionately to deliver great customer experiences and high-quality services. DSV aspires to lead the way towards a more sustainable future for our industry and are committed to trading on nature's terms.
We promote collaboration and transparency and strive to attract, motivate and retain talented people in a culture of respect. If you are driven, talented and wish to be part of a progressive and versatile organisation, we'll support you and your need to achieve your potential and forward your career.
Visit dsv.com and follow us on LinkedIn, Facebook and Twitter.
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Manager, Order Management
Itasca