Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.nnBilingual Customer Service Representative English/SpanishnnOnsite in Newark, NJnnHourly rate $17.50/hrnnWhat you get:nnFull-time Employment with Benefits day one including paid Holidays.nn$17.50/hrnnPaid TrainingnnGreat Work EnvironmentnnRequirements:nnMust be at least 18 years of age or older.nnMust have a High School Diploma, or equivalent.nnMust be able to submit to a background check and drug test.nnMust be able to work 10:15pm to 7:15pm any day of the weeknnSummary:nnAs a call center representative, you will be supporting our client’s customers as a first point of contact. In this role, you will be responsible for answering calls, providing product information, and help the customer by being informative, empathetic, and eager to quickly solve a customer’s problem. Must be willing to listen, learn, and resolve any customer inquiry.nnWhat you will be doing:nnRespond to all tolling and/or administration related customer inquiries by utilizing information learned during training and leveraging resources available through people, customer records, and knowledge management systems.nnIdentify customer needs to ensure the customer is provided complete and accurate information.nnProcess required transactions via mainframe or web-based applications.nnSubmit research requests in a concise yet accurate manner.nnMaintain a thorough knowledge of the company and client programs, policies, and technology.nnCommunicate effectively in a warm and empathetic manner.nnAdhere to confidentiality requirements and laws to ensure information is disseminated only to authorized individuals.nnProvide support to other positions/operations in cases during heavy workloads or absences.nnPeople who succeed in this role have:nnThe ability to convey complex information in clear and concise terms to ensure customer understanding.nnStrong work ethic.nnEffective and accurate written and verbal communication skills.nnEffective problem-solving skills.nnCustomer Service Experience.nnCan navigate multiple applications and research solutions with easennLove helping people and guiding them to the best solution for their issuennAre excited by innovative technologynnProvide calm conflict resolution and problem solving for frustrated customersnnCan work in a structured environment for the duration of your allotted, full-time schedule taking high-volume calls from customersnnCan commit to 100% attendance for three to five weeks of paid trainingnnJoin a rapidly growing organization that can support your career goalsnnApply Today!nnPay Transparency Laws in some locations require disclosure of compensation and/or benefits-related information. For this position, actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. In addition to base pay, this position, based on business need, may be eligible for a bonus or incentive. In addition, Conduent provides a variety of benefits to employees including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time. The estimated pay for this role is $17.50/hrnnConduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.nnPeople with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded: click here to access or download the form ( . Complete the form and then email it as an attachment to . You may also click here to access Conduent's ADAAA Accommodation Policy ( .nnAt Conduent we value the health and safety of our associates, their families and our community. For US applicants while we DO NOT require vaccination for most of our jobs, we DO require that you provide us with your vaccination status, where legally permissible. Providing this information is a requirement of your employment at Conduent.