Job SummarynnThe Front Desk Supervisor is responsible for assisting the Front Desk Manager and/or General Manager while providing attentive courteous and efficient service to all guests prior to arrival and throughout their stay. He/she is also responsible for maximizing room revenue and occupancy.nnResponsibilitiesnnQUALIFICATIONS:nnAt least 2 to 3 years of progressive experience in a hotel or a related field required. High School diploma or equivalent required.nnCollege course work in related field helpful.nnPrevious supervisory responsibility preferred.nnMust have a valid driver's license for the applicable state.nnMust be able to convey information and ideas clearly.nnMust be able to evaluate and select among alternative courses of action quickly and accurately.nnMust be able to work well in stressful high pressure situations including ability to handle guest objections and disputes to satisfactory results.nnMust be able to show initiative in job performance including anticipating what needs to be done before it becomes a necessity.nnMust maintain composure and objectivity under pressure.nnMust be effective in handling problems in the workplace including anticipating preventing identifying and solving problems as necessary.nnMust have the ability to assimilate complex information data etc. from disparate sources and consider adjust or modify to meet the constraints of the particular need.nnMust be effective at listening to understanding and clarifying the concerns and issues raised by co-workers and guests.nnMust be able to work with and understand financial information and data and basic arithmetic functions.nnRESPONSIBILITIES:nnApproach all encounters with guests and associates in a friendly service oriented manner.nnMaintain regular attendance in compliance with Aimbridge Hospitality standards as required by scheduling which will vary according to the needs of the hotel.nnMaintain high standards of personal appearance and grooming which include wearing the proper uniform and name tag when working.nnComply at all times with Aimbridge Hospitality standards and regulations to encourage safe and efficient hotel operations.nnMaintain a friendly and warm demeanor at all times.nnSet the standard for guest relations at the Front Desk.nnObtain all necessary information when taking room reservations.nnMonitor all V.I.P. and special guest requests.nnReview Front Office log and Trace File daily.nnFully comprehend and execute all relevant phases of the front desk computer system.nnEnsure logging and delivery of all messages packages and mail in a timely and professional manner.nnBe aware of all rates packages and promotions currently underway.nnBe familiar with all in-house groups.nnBe aware of all closed out and restricted dates.nnFollow and enforce all Aimbridge Hospitality hotel credit policies.nnBe able to perform all duties of Front Desk Agent.nnBe able to complete and ensure that a proper bucket check room rate verification report and housekeeping report have been accurately done and filed.nnMaintain proper operation of the P.B.X. console and ensure that all Aimbridge Hospitality standards are met.nnEstablish and maintain good communications and teamwork with fellow associates and other departments within the hotel (set example for other associates be the team leader).nnAssist the G.S.M. in ensuring that associates are following and maintaining Aimbridge Hospitality standards (i.e. answering phones call-backs to guests guest request log).nnHave knowledge of and assist in all emergency procedures as required.nnOversee and ensure that all guests are checked in/out in a friendly efficient and courteous manner.nnBe able to perform complete and ensure that all tasks and duties on the shift checklist are completed in a timely and efficient manner.nnEnsure that associates are at all times attentive friendly helpful and courteous to all guests managers and all other associates.nnEnsure the maximization of room revenue through Rooms Merchandising.nnAnswer all guest inquiries in a timely and professional nature.nnBe involved in departmental meeting planning and execution.nnHelp maintain productivity levels at or above budgeted standards.nnPerform any other duty as required by management.nnAssist in training of new hires and current associates on a regular basis.nnAttend meetings as required by management.nnAccess to back of house areas of the hotel and sensitive informationnnDemonstrated ability to handle cash prepare and deposit cash drops secure and balance banknnInteract and occasionally have unsupervised contact with guests and/or colleaguesnnAccess and control to sensitive areas in the hotel premises including Master Keys and/or guestrooms Storage/Liquor Room and secured file cabinetsnnDrive safely on behalf of the company for business reasonsnnMaintain a high level of trust and responsibilitynnRepresent the company with certain level of reputation and good character as well as exercise sound judgementnnProperty DetailsnnThe Dagny Boston is a new independent hotel in downtown Boston at 89 Broad Street. Designed as Boston’s first Art Deco “skyscraper,” The Dagny Boston occupies the former Batterymarch Building, fresh from a $39 million renovation across 403 guest rooms and 7,000 square ft of flexible meeting and event space. The hotel features two onsite restaurants, Fin Point Oyster Bar & Grill and Tradesman Coffee Shop & Lounge, as well as a state-of-the-art fitness center featuring Technogym and Peloton equipment. Perfectly situated in the heart of downtown Boston in the Financial District, The Dagny Boston is within a 5 minute walk from Boston's waterfront, Rose Kennedy Greenway and Faneuil Hall Marketplace.nnCompany OverviewnnAs the global leader in third-party hotel management, our growing portfolio represents over 1,550 hotels in all 50 states and 22 countries, from top international lodging brands to luxury hotels, destination resorts and lifestyle hotels. Our associates around the globe are passionate about serving our guests and driving exceptional results, and thrive in a culture where everyone is inspired to be the best. Join a world of possibility with Aimbridge Hospitality.nnBenefitsnnAfter an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following:nnNow offeringDaily Pay! Ask your Recruiter for more detailsnnMedical, Dental, and Vision CoveragennShort-Term and Long-Term Disability IncomennTerm Life and AD&D InsurancennPaid Time OffnnEmployee Assistance Programnn401k Retirement PlannnApply for this position ( help finding the right job?nnWe can recommend jobs specifically for you!nnEEO StatementnnAimbridge Hospitality provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.nnThis policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.nnPropertyThe DagnynnPosted Date4 days ago(11/18/2024 2:43 PM)nnID2024-355865nnLocationUS-MA-BostonnnCategoryFront Office/Guest ServicesnnTypeRegularnnStatusFull-TimennCompany : NameAimbridge Hospitality