DescriptionnnResponsibilitiesnnProviding first-line support to both internal and external customers via phone and email, addressing order fulfillment, product inquiries, information clarification, research, and delivering prompt and optimal solutions.nnActing as the primary escalation point for Order Management issues, working closely with retail teams to ensure efficient resolution.nnAccurately entering data into the order entry system to facilitate seamless order processing.nnAdhering to standard work practices to ensure professional and consistent service delivery.nnLeveraging relevant software, databases, scripts, and tools to deliver satisfactory service to customers.nnProactively addressing and resolving customer issues, including order fulfillment and information requests.nnRequirementsnn3-5 years of experience in call center environments, demonstrating proficiency in customer service practices.nnBasic competency in Microsoft Suite (Outlook, Word, PowerPoint).nnPrevious experience with SAP or other Order Management Systems is advantageous but not mandatory.nnFamiliarity with Salesforce.com is a plus but not required.