Job Overview:
We are seeking a highly skilled Customer Service Representative to join our team. You'll be responsible for handling a high volume of inbound and outbound calls, ensuring 100% customer satisfaction. The ideal candidate is a quick thinker, can work well under pressure, and is able to make sound judgment calls while maintaining empathy and professionalism.
Key Responsibilities:

• Handle a high volume of inbound and outbound calls, booking appointments at a high conversion rate.
• Quickly identify client requests or concerns, providing efficient and effective solutions.
• Use critical thinking to solve problems, making sound decisions to ensure client satisfaction.
• Show empathy and take full ownership of each client's experience.
• Address service cancellation requests, persuading clients to retain memberships or appointments.
• Accurately record detailed client interactions and actions taken.
• Meet productivity goals while maintaining high call quality and following call flows and scripts.
• Work independently, completing tasks without requiring follow-up.
• Perform other duties as assigned.

Skills & Qualifications:

• Experience handling a high volume of calls in a fast-paced environment.
• Sales experience is preferred.
• Exceptional phone and interpersonal communication skills.
• Strong judgment to make sound business decisions and resolve issues calmly and diplomatically.
• Ability to type at least 40 WPM while communicating effectively on the phone.
• Ability to work independently and efficiently.
• Familiarity with ServiceTitan is a plus.

Education & Experience:

• 2-3 years of diverse call center experience.

Physical Demands:

• Regularly required to sit, type, and use hands for handling tasks.
• Frequent speaking and listening for communication with clients and team members.
• Occasionally required to stand, walk, or stoop, and may need to lift up to 25 lbs.

Pay Range
$20-$25 USD
About Champions Group:
Champions Group is a nationwide leading provider of essential home services specializing in heating, air conditioning and plumbing services. With the mission to maintain long term relationships with its customers, Champions Group is dedicated to delivering timely, high-quality services across a comprehensive suite of HVAC, plumbing and electrical products. Champions Group Holdings includes brands from across the country, including Adeedo!, ASI, Bell Brothers, Fetch-A-Tech, HELP, Hobaica, Howard Air, Jet, JW Plumbing Heating and Air, M and M Heating, Cooling, Plumbing & Electrical, Moore Home Services, ProSkill Services, Scottsdale Air, Seatown Electric, Plumbing, Heating & Air, Service Champions, Service Wizard, Sierra Air, Swan Plumbing, Heating & Air Conditioning and Timo's Air Conditioning & Heating.
We are an equal opportunity employer committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic outlined by federal, state, or local laws. Additionally, we will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the California Fair Chance Act and the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.
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