Introduction
Indulge your passion for problem-solving and embrace the thrill of addressing risk head-on at Gallagher's global brokerage team. Join a family of diverse minds, united by a relentless pursuit of excellence. As part of our team, you'll be the architect of protection, safeguarding businesses and empowering their ambitions. Together, we'll build a legacy of trust and triumph in the dynamic world of risk management.
We believe that every candidate brings something special to the table, including you! So, even if you feel that you’re close but not an exact match, we encourage you to apply.
Overview
Our Commercial Multi-National team is hiring! As the Client Solutions Manager, reporting to the AVP of Client Solutions, you will be working directly with our multi-national clients in delivering the world-class customer service Gallagher is so well known for. This means you will be managing an existing portfolio of clients – driving the renewal cycle, handling day-to-day policy changes, working on diverse accounts and collaborating with insurers.
Work Environment: Hybrid (Agile) – We, at Gallagher, enjoy the benefits of working remotely while also collaborating and interacting with each other in the office.
How you'll make an impact
Supporting a designated portfolio of Multi-National Clientele, playing the lead role in business retention and continually building upon customer relationships
Review accounts at renewal, taking the vital steps in placing coverage required by the client, re-marketing when required and adhering to binding authority set out by carriers
Respond to client inquiries quickly and efficiently, maintaining the quick turnaround time for any actions required on behalf of the client
Recognize upselling and cross-selling opportunities, driving the creation of quality leads, working with Account Executives in binding the client
Consistently acting to upgrade insurance market knowledge, staying ahead of new products and policy changes
About you
Being solution oriented has always allowed you to offer clients the most resourceful and innovative solutions
Strong communication and interpersonal skills enable you to develop deep relationships with clients and build synergy with colleagues
People love working with you, and you with them!
Being in a fast-paced, dynamic environment brings out the best in you. You’re always able to prioritize effectively which allows you to exceed client expectations every time!
Maintaining a keen eye for detail comes easy and is key part of what has made you successful in your past roles
Highly tech-savvy, with an ability to learn new systems, tools and processes
3 to 5 years of Commercial Lines experience with a focus on large multi-national accounts, ideally within a brokerage environment
Active RIBO License
Active Quebec license or willingness to pursue
Bilingual (French/English) considered a strong asset
CAIB, CIP, CRM or other relevant certifications and or designations are highly valued in this role
Knowledge of EPIC considered an asset
Compensation and benefits
On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits.
Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve:
Flexible medical & dental coverage to meet your household's needs
Life, Dependent Life and AD & D Insurance options
Retirement savings including RRSP including a company match, TFSA, pension and more
Employee Stock Purchase Plan
Other benefits include:
Educational expense reimbursement
Employee assistance programs
Discounted gym membership (GoodLife Fitness)
Opportunity for flexible work arrangements
Paid sick days & personal days
Paid Time Off to Volunteer
Employee education recognition program
Employee referral bonus program
LifeWorks Employee Assistance Program
Matching Gift Program
We value inclusion and diversity
Inclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organization. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work.
Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest.
We are an equal opportunity employer which values diversity in the workplace and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.
Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as “protected characteristics”) by applicable federal, state, or local laws.
Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.
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