Customer Solutions Engineer, Zero Trust AMER -Eastern States Cloudflare, Inc.
Make employees, applications and networks faster and more secure everywhere, while reducing complexity and cost.
At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world’s largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks.
We realize people do not fit into neat boxes. We are looking for curious and empathetic individuals who are committed to developing themselves and learning new skills, and we are ready to help you do that. We cannot complete our mission without building a diverse and inclusive team. We hire the best people based on an evaluation of their potential and support them throughout their time at Cloudflare. Come join us!
Location: East Coast
Job Description
As a Customer Solutions Engineer (CSE), you will be the trusted technical advisor throughout a customer’s lifecycle. You are a product expert and will leverage your knowledge to ensure our Enterprise customers understand and utilize the Cloudflare platform to its fullest extent. Your goal is to help customers be successful and derive the most value possible from their Cloudflare investment.
As a CSE, you strive to understand customer requirements and issues at the molecular level. No matter your background, you have natural curiosity and desire to identify root causes of strange problems and the most elegant and efficient solutions. Fundamentally, you are enamored with how the internet works.
You will work closely with the Customer Success Manager (CSM) as well as every other team at Cloudflare, from Sales and Product to Engineering and Customer Support. Customer success will drive you through the entire organization as you seek out and implement scalable solutions for your customer’s needs.
Responsibilities
Serve as a trusted technical advisor, help expand existing business, and ensure the success of our customers.
Deliver a timely and organized onboarding for customers, ensure customers see the full value in Cloudflare's products, and advise on technical best practices.
Ensure customer retention and expansion through relationship building and participation in periodic account reviews.
Provide customers with clear proactive technical guidance and expertise across all our products.
Collaborate with Customer Support, Engineering, and other teams to assist with technical escalations.
Proactively identify opportunities for expansion for existing customers.
Promote retention by capturing and communicating gaps in product or features.
Contribute towards the success of the CSE organization through knowledge-sharing activities.
This role may require 20-30% travel to attend meetings with customers, conferences, and other industry events.
Experiences might include a combination of the skills below:
Fluent in English (Portuguese or Spanish as a second language is a plus).
5-8 years of prior post-sales customer relationship management.
Deep understanding of how the internet works and the desire to expand that knowledge.
Technical curiosity and passion for internet technology.
Ability to manage a project, work to deadlines, and prioritize between competing demands.
Bonus!
Understanding of, or experience with, regulatory requirements such as PCI DSS, HIPAA, and SOC-2.
Equity
This role is eligible to participate in Cloudflare’s equity plan.
Cloudflare offers a complete package of benefits and programs to support you and your family.
What Makes Cloudflare Special?
We’re not just a highly ambitious, large-scale technology company. We’re a highly ambitious, large-scale technology company with a soul. Fundamental to our mission to help build a better Internet is protecting the free and open Internet.
Sound like something you’d like to be a part of? We’d love to hear from you!
This position may require access to information protected under U.S. export control laws. Please note that any offer of employment may be conditioned on your authorization to receive software or technology controlled under these U.S. export laws without sponsorship for an export license.
Cloudflare is proud to be an equal opportunity employer. We are committed to providing equal employment opportunity for all people and place great value in both diversity and inclusiveness. All qualified applicants will be considered for employment without regard to their race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, national origin, ancestry, citizenship, age, physical or mental disability, medical condition, family care status, or any other basis protected by law.
Cloudflare provides reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job.
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