Fulljob description
Introduction:
We are seeking a reliable and detail-oriented Night Auditor to join our team atour hotel. The Night Auditor will be responsible for managing the front deskduring the overnight shift, handling guest check-ins and check-outs, andcompleting daily financial and operational tasks to ensure the smooth operationof the hotel. The successful candidate will have excellent customer serviceskills and be able to work efficiently in a fast-paced environment.
Responsibilities:

• Manage the front desk during the overnight shift, including handling guest check-ins and check-outs
• Answer phone calls and respond to online inquiries in a timely and professional manner
• Handle guest requests, such as booking tours or making restaurant reservations
• Assist with check-in and check-out processes, including handling payments and issuing keys
• Complete daily financial and operational tasks, such as reconciling the guest ledger and completing shift reports
• Monitor and maintain inventory of supplies and equipment
• Perform light cleaning duties, such as wiping down counters and restocking supplies
• Other duties as assigned

Qualifications:

• Previous experience as a night auditor or in a customer service role is preferred
• Strong communication and interpersonal skills
• Ability to multitask and handle a high-volume workload
• Proficiency with computer systems and software, such as Microsoft Office and reservation management systems
• Excellent attention to detail and problem-solving skills
• Flexibility to work overnight shifts, including weekends and holidays

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