How to Apply
You MUST apply at by Nov 14.
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Salary: $31,200 - $50,298
The Challenge
Be a part of the State you love! Join the Charlotte South Driver License Office team and make a difference.
In this role, you will:

• Be the face of DMV and help us reduce our wait times while improving customer service in a high volume environment.
• Administer driving eligibility tests.
• Evaluate customers applying for classified Driver Licenses, Commercial Driver Licenses, Learner's permits and State ID cards.
• Confirm customer's knowledge of NC Motor Vehicle laws, identification of road signs, checking vision and observe/evaluate driving skills by riding with customers in their personal vehicle on a road test in all types of weather.
• Serve as a public advisor identifying possible health concerns with drivers.
• Advise customers of other available service programs.
• Help us reduce wait times and deliver excellent customer service.
• Ensure customer and court-ordered data is entered accurately into our reporting system.

What You Bring

• Ability to learn NC DMV policy, procedures, and laws to educate customers.
• Experience explaining policy, procedures, and/or laws to customers or the public.
• Excellent customer service skills with diverse customers.
• Friendly, enthusiastic, and enjoy serving customers.
• Computer skills using Microsoft Office.
• Skills to enter data into our online databases and be a quick learner of our systems.
• Good decision making skills to evaluate information, research, report and make determinations for action.
• A collaborative team player skilled at working out solutions.
• Good typing skills and experience writing communications.
• A Driver's License with no more than 5 active points and no suspensions/revocations within last 10 years in any state.
• Experience with cash collection and disbursement is helpful.
• Flexibility to travel during the day and overnight on short notice.
• Ability to attend, complete, and pass a certification training requiring overnight stay Monday-Friday for 4 - 7 weeks.

Notes

• We will conduct a background check with an associated fee.
• A typing test may be administered at your interview.

Education & Experience

• High School/GED diploma, and
• 2+ years of clerical, administrative, or paraprofessional experience solving customer issues involving interviewing and explaining detailed information; or
• An equivalent combination of training and experience.

Questions?
Call me: Sharon Ashe at 919-615-7231.
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Equal Opportunity Employer, including disabled and veterans.