ROLE OVERVIEW

KARL STORZ is currently seeking an Onsite Endoscopic Specialist (OES) to work at our client’s site in the Providence, RI area. 

Reporting to the Region Manager of Onsite Service, the primary responsibility of this role is to provide on-site, hands-on client support of KARL STORZ’s medical devices (including hand instruments and video equipment) for the role’s assigned clients (hospital or surgery center). This role will be primarily working with the client’s Sterile Processing Departments and Operating Room team members.

OES positions often pave the way to internal career advancement opportunities in areas such as Sales, Marketing, Leadership, and more.

KEY RESPONSIBILITIES

Key responsibilities will include, but may not be limited to:

• Face-to-face client support, including Operating Room, Sterile Processing Department, and Biomed
• Daily maintenance and management of the client’s KARL STORZ devices
• Maintain the instrument sets so they are always in excellent working order and ready for use; keep repairs and replacement equipment expenses within a predetermined budget for the account; preventative maintenance on all KARL STORZ devices; troubleshoot video and instrument issues in the Operating Room; inspection of the instruments and documentation of their functionality
• Training and education of KARL STORZ devices and/or services for the Operating Room and supporting departments
• Identifying process improvement opportunities and designing workflows to improve efficiencies and reduce repair costs
• Tasks will vary depending on the agreement with the account and will generally include:
• KARL STORZ video tower/system set-up and support;
• Inspection, repair, troubleshooting, and replacement of KARL STORZ devices;
• Monitoring, reporting, and facilitating repair/ exchange transactions;
• Transporting, cleaning/sterilization, and packaging of KARL STORZ instruments after use.

REQUIREMENTS

• Our successful candidate will have excellent written and spoken English business communication skills. They will also have demonstrated success working in a collaborative, service-oriented team environment.
• A minimum education level of a high-school diploma
• 0-4 years of experience in medical device (including hand instruments and video equipment) repair, sales, or services management
• Possess exceptional organizational skills and the ability to multi-task
• MS Office - proficient user as the role will need to work with Excel spreadsheets and reporting
• Role requires the completion of a drug screening for safety-sensitive positions
• Must be able to lift/push/pull up to 25lbs

 Preferred, but not required

• Associate’s or Bachelor’s degree
• Certified Registered Central Service Technician (CRCST) certification

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