Company Description Job Description Are you passionate about delivering exceptional customer service? Join our dynamic team as a Customer Service Agent in Pittsburgh, United States! We're looking for an enthusiastic and detail-oriented individual to be the face of our company and provide top-notch support to our valued customers. Hourly rate $19.75.
- Greet and assist customers with a friendly and professional demeanor
- Handle customer inquiries, concerns, and complaints efficiently and effectively
- Process transactions and payments accurately
- Maintain up-to-date knowledge of products, services, and company policies
- Collaborate with team members to ensure smooth operations and customer satisfaction
- Identify and escalate complex issues to appropriate departments when necessary
- Adapt to changing customer needs and company priorities
- Participate in ongoing training and development programs to enhance skills and knowledge
- Contribute to a positive team atmosphere by supporting colleagues and sharing best practices
- Maintain a clean and organized work environment
Qualifications - High school diploma or GED required
- Minimum of 1 year of customer service experience in a fast-paced environment
- Strong communication skills, both verbal and written
- Excellent problem-solving abilities and attention to detail
- Proficiency in basic computer navigation and Microsoft Office applications
- Ability to multitask and prioritize effectively in a dynamic work environment
- Flexible availability to work various shifts, including days and evenings
- Customer-centric mindset with a passion for delivering exceptional service
- Active listening skills and ability to empathize with customers
- Ability to remain calm and professional under pressure
- Strong teamwork and interpersonal skills
- Fluency in English required; proficiency in additional languages is a plus
- Adaptability to changing customer needs and company priorities
- Resilience and efficiency in handling high-volume customer interactions
Additional Information About us: We are a leading global mobility service provider with sales of €3.07 billion and around 9,000 employees worldwide. Our mobility platform ONE combines our products SIXT rent (car rental), SIXT share (car sharing), SIXT ride (cab, driver and chauffeur services), SIXT+ (car subscription) and gives our customers access to our fleet of 222,000 vehicles, the services of 1,500 cooperation partners and around 1.5 million drivers worldwide. Together with our franchise partners, we are present in more than 110 countries at 2,098 rental stations. At SIXT, a first-class customer experience and outstanding customer service are our top priorities. We focus on true entrepreneurship and long-term stability and align our corporate strategy with foresight. Want to take off with us and revolutionize the world of mobility? Apply now!