US Auto Trust is one of California's fastest growing automotive groups. We are proud to have a stable of legendary brands such as Aston Martin, Land Rover, Jaguar, Hyundai, Genesis, Lotus and Cadillac.
Genesis Pasadena currently has an opening for
Customer Service Assistant within our Service Department. The individual will be based out of our Service location and will assist customers in scheduling, tracking and contacting those who have upcoming appointments.
Compensation: $23/hour + bonus opportunity
Responsibilities: - Assist Service Advisor with updating customers on the status of their vehicle.
- Set up appointments for special order parts
- Help book and invoice repair orders and ensure vehicle is ready for delivery.
- Assist with active delivery, loaner coordination, vale booking, and customer relation calls.
- Follow up with customers after service
Requirements: - High School Diploma or Equivalent
- 2-3 years of Customer Service experience
- Ability to work in a fast-paced environment
- Strong attention to detail and problem-solving skills
- Excellent verbal and written communication skills
What We Offer: - Comprehensive benefits program, including health care options (medical, dental and vision) and 401k savings with company match.
- Training, resources and opportunities for career growth and advancement, tailored to individual performance, experience and interests.
- Values-driven culture built on integrity, professionalism, excellence and teamwork.
We are a Drug Free, Tobacco Free, Non-Smoking (including e-cigarettes) company and Equal Opportunity Employer (EOE).