Dispatcher

job
  • RATP Dev USA
Job Summary
Location
Indianapolis ,IN
Job Type
Contract
Visa
Any Valid Visa
Salary
PayRate
Qualification
BCA
Experience
2Years - 10Years
Posted
13 Nov 2024
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Job Description
Description
  • Monitor Operators check-in and monitor Operator's pull-out.
  • Managing vehicle assignments in Ecolane.
  • Managing employee assignments in Ecolane.
  • Managing routes and ensure trips are performed on time as outlined in the contract.
  • Maximize OTP (on time performance)
  • Maximize revenue opportunities, while minimizing over time utilization
  • Create operator runs, with a strong working knowledge of the area.
  • Map out schedules and operator direction.
  • Strong Ability to read and utilize maps and navigational software.
  • Multi- function and move between multiple applications.
  • Communicate effectively and professionally over an open-air two-way radio.
  • Answer incoming calls and scheduling questions.
  • Receive and report accidents/incidents.
  • Collect Fares and other items from the operators.
  • Addressing passenger/Operators/vehicle emergencies and coordinate with the supervisors.
  • The dispatching function is for Open Door/ IndyGo Access services and not Fixed Route
Requirements
  • Employees must be at least 21 years old and have demonstrated a good driving record
  • Be a U.S. citizen or have documented legal work status at all times during the contract term.
  • Have good oral and written communication skills, as demonstrated in pre-employment testing.
  • Demonstrate English language competency (reading, writing, and speaking).
  • Have appropriate Valid State Operators' License, in addition to any other licenses or permits required for the type of work or vehicles operated for this service. Obtaining such permits is the responsibility of the individual.
  • Ability to obtain a For Hire endorsement/Required.
  • Must be available all hours, 7 days a week and holidays as required by the service
  • Ability to operate a vehicle.
  • Pass the pre-employment drug test and physical exam if required for the specific position.
  • Comply with the criminal background check requirements set forth by IPTC.
  • All personnel are expected to behave in a professional manner when communicating with customers and the community.
  • All personnel are expected to be polite and courteous in their speech and manner, including exercising patience and self-control.
  • De-Escalation skills and competencies
Physical Requirements
  • Ability to look at computer screen for extended periods.
  • Ability to lift and/or move up to 500 pounds and push or pull heavy objects. Ability to climb, bend,
  • stoop, walk, get up from sitting position and squat frequently.
  • Ability to communicate using speaking, hearing, writing, and vision skills.
  • Perform various physical duties to successfully complete job responsibilities. These can include but are not limited to, prolong sitting and reaching, frequently climbing and descending steps, boarding and deboarding paratransit passengers, operating the wheelchair lift/ramp, assisting mobility impaired passengers board or deboard buses, and safely securing wheelchairs using a tie down restraint system.
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