Sea Logistics Operational Care Specialist, Export |United States | US2099461Would you like to launch your career with one of the most successful logistics organizations worldwide? Here at Kuehne+Nagel, our Detroit site is looking for a new Sea Logistics Operational Care Specialist, Export to join our Sea Logistics team.YOUR ROLEReporting to the Sea Logistics Operational Care Manager, Import you will be responsible for ensuring that our internal customers' experience is a positive one each and every time they engage with the Operational Care Center. Specifically, the Operational Service Representative is part of a team within Operational Care Center (OCC), who are responsible for direct interaction with CCL's - Customer Care Locations, proactive customer service, problem solving, follow up, interaction with our customer service colleagues.YOUR RESPONSIBILITIESYou will keepfiles relating to all sea import accounts billing.Responsible forbilling of accounts using the pricing quoted to clients within the periodestablished.You will reviewthe Gross Profit and confirm accuracy.Ensure allbilling is correct and completed in time by the end month.Collaboratingwith the operational team to ensure all information needed for billing isfiled in the system.You will beprocessing files while adhering to all policies and procedures.Collaboratewith the system process team to drive automation utilization related toOperational Careprocesses.Constantlychallenge the status quo when it comes to process improvement.Maintainawareness of and adherence to QSHE (Quality, Safety & Health,Environment, Security & Dangerous Goods) programsYOUR SKILLS AND EXPERIENCESHigh school diploma or equivalent2+ years of freight forwarding experience2+ years of customer service experienceGOOD REASON TO JOINThere has never been a better time to work in logistics. Bring your skills to an industry that offers stability and international career growth. We offer a great compensation and medical/dental benefits package, employee discounts, tuition reimbursement, excellent training programs, and a fun, and interesting global work environment. #LI-MB1ABOUT KUEHNE+NAGELWith over 80.000 employees at some 1,300 locations in over 100 countries, the Kuehne+Nagel Group is one of the world's leading logistics companies.CONTACTUS Talent