This is a full-time position - 8:30 a.m. - 5:30 p.m. M-F, NO Weekends!
Applicants should posses the following:
•A clear working knowledge of the commercial printing industry, with a minimum 2 years' experience in commercial printing or a related field.
•1 or more years in a customer service environment and a commitment to customer satisfaction.
•Computer aptitude and typing skills with experience in Microsoft Office.
•Ability to communicate clearly and professionally, both verbally and in writing. Applicant should be able to communicate with customers and successfully relay that information on to other staff members.
•The ability to demonstrate the highest level of organizational skills, multi-tasking skills, and time management in order to meet tight deadlines and a variety of tasks in a fast paced work environment.
•Attention to detail to capture customer requests and communicate to the appropriate person.
•A desire and enjoyment to work closely with other employees.
This position is primarily responsible for handling house accounts and servicing new customers. Responsibilities include but are not limited to:
•Handling incoming requests from customers via phone, e-mail, occasional walk-in.
•Educating customers about printing, for the purpose of developing and maintaining long-standing relationships.
•Submitting proofs to customers and facilitating corrections or approvals from that customer.
•Entering data for new orders; pulling information and samples on past jobs for reorder.
•Communicating customer desires regarding design, paper, time frame etc.
•Working with outside vendors and subcontractors to obtain quotes and services in order to fulfill customer requests.
•Filing completed job tickets for organized storage.
•General office duties.
salary: $35,000 - $36,000 per year
shift: First
work hours: 8:30 AM - 5:30 PM
education: Associate
Responsibilities
This position is primarily responsible for handling house accounts and servicing new customers. Responsibilities include but are not limited to:
•Handling incoming requests from customers via phone, e-mail, occasional walk-in.
•Educating customers about printing, for the purpose of developing and maintaining long-standing relationships.
•Submitting proofs to customers and facilitating corrections or approvals from that customer.
•Entering data for new orders; pulling information and samples on past jobs for reorder.
•Communicating customer desires regarding design, paper, time frame etc.
•Working with outside vendors and subcontractors to obtain quotes and services in order to fulfill customer requests.
•Filing completed job tickets for organized storage.
•General office duties.
Skills

Follow-up

Active Listening

Telephone Etiquette

Empathy

Adapting to Change

Typing Skills

Customer Service

CRM

Basic Software Skills

Basic Computer Skills

printing (2 years of experience is preferred)

Customer support

Client Service

Customer Relationship Management

Qualifications

Years of experience: 2 years

Experience level: Experienced

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).
This posting is open for thirty (30) days.