Bilingual Spanish Care Team Representative

**Sedgwick**

1 Positions

ID: R53607

Posted On 09/29/2024

**Job Overview**

Taking care of people is at the heart of everything we do, and we start by taking care of you, our valued colleague. A career at Sedgwick means experiencing our culture of caring. It means having flexibility and time for all the things that are important to you. Its an opportunity to do something meaningful, each and every day. Its having support for your mental, physical, financial and professional needs. It means sharpening your skills and growing your career. And it means working in an environment that celebrates diversity and is fair and inclusive.

A career at Sedgwick is where passion meets purpose to make a positive impact on the world through the people and organizations we serve. If you are someone who is driven to make a difference, who enjoys a challenge and above all, if youre someone who cares, theres a place for you here. Join us and contribute to Sedgwick being a great place to work.

Great Place to Work

Most Loved Workplace

Forbes Best-in-State Employer

Bilingual Spanish Care Team Representative

**Must be Bilingual in Spanish.** The incoming calls will be 90% in Spanish and all internal meetings in English.

**Our teams connect! We collaborate onsite and have a hybrid work arrangement. All candidates must live near one of our centers of excellence in Dubuque/Coralville/Cedar Rapids IA; Dublin/New Albany OH; Irving TX, Memphis TN, Southfield MI, Orlando FL.**

**Entry-level, Care Team Representative**

Are you looking for an impactful job requiring no prior experience that offers an opportunity to develop a professional career?

+ A stable and consistent work environment in an office and/or virtual setting

+ A training program to learn how to help employees and customers from some of the worlds most reputable brands.

+ An assigned mentor and manager who will guide you on your career journey.

+ Career development and promotional growth opportunities through increasing responsibilities

+ A diverse and comprehensive benefits package to take care of your mental, physical, financial and professional needs.

See what a day in the life of a Care Team Representative is like: SED23026 - Mariah_01-09-24 (vidyard.com) ( &

Learn more about our Care Team: Care Team (ceros.com) (

**PRIMARY PURPOSE OF THE ROLE:**

To provide excellent service displaying empathy to callers regarding claims for multiple lines of business, including but not limited to, expediting the claims process, and providing detailed claim notes on all calls, resolving issues with one call/one person response, and directing calls to appropriate escalation path as needed.

**ARE YOU AN IDEAL CANDIDATE?**

We are looking for enthusiastic and empathetic candidates that want to grow a career. Ideal candidates will thrive in a collaborative team environment, show motivation, and drive in their work ethic, are customer-oriented, naturally empathic and solution-focused.

**ESSENTIAL RESPONSIBLITIES MAY INCLUDE**

+ Provide excellent customer service to external customers and internal support to an assigned team.

+ Act as a liaison between customers and team members; direct calls to appropriate escalation path as needed.

+ Provide detailed notes on phone calls, and track and code documentation according to standard processes.

+ Educate and inform customers about processes, timelines and status of inquiries via multiple communication channels.

+ Resolve issues with one call/ one-person responses.

+ Investigate customer feedback.

+ Track trends

+ Assist with developing corrective/preventative actions.

+ Perform administrative tasks.

**QUALIFICATIONS**

+ Education & Licensing: High school diploma or GED required.

+ Skills: Strong oral and written communication, computer literate including Microsoft Office, organizational skills required

+ PC literate, including Microsoft Office products, Windows environment.

+ Must meet minimum typing requirements.

+ Experience: Clerical or customer service experience or equivalent combination of education and experience preferred

**TAKING CARE OF YOU**

+ Entry-level colleagues are offered a world class training program with a comprehensive curriculum.

+ An assigned mentor and manager that will support and guide you on your career journey.

+ Career development and promotional growth opportunities

+ A diverse and comprehensive benefits offering including medical, dental vision, 401K, PTO and more.

**APPLICATION PROCESS**

You will complete a recorded video interview as part of our application process. Upon completion of the video interview and application submittal, you will receive an email confirmation that your application was successfully completed. If you do not receive an email notification, please log back into your candidate account and submit your application. Our team will give careful consideration while reviewing your application and information you provided against the positions criteria. If there is mutual interest, we will contact you directly.

Work environment requirements for entry-level opportunities include

Physical: Computer keyboarding

Auditory/visual: Hearing, vision and talking.

Mental: Clear and conceptual thinking ability; excellent judgement and discretion; ability to meet deadlines.

#entrylevel

#contractcenterrep

Sedgwick is an Equal Opportunity Employer and a Drug-Free Workplace.

**If you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, consider applying for it anyway! Sedgwick is building a diverse, equitable, and inclusive workplace and recognizes that each person possesses a unique combination of skills, knowledge, and experience. You may be just the right candidate for this or other roles.**

Primary Contact

1645458383738

Amanda Strothman

,

Phone

Phone

Phone

Fax

Email

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**Job Details**

Categories

Insurance

Technical

Location

Memphis, Tn - Winchest, er

Job Type

Employee

Full/Part

Full Time

Company ID

8326

Job REQ #

R53607

# Positions

1

Start Date

20240929

End Date

20241129

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Sedgwick

**About the Company**

**Career Development**

Our goal is to make Sedgwick CMS a place where great people can do great things for our clients. This commitment is evidenced by our colleague development program and supported by our multi-dimensional learning resources.

We invest in the education of our colleagues by providing training and learning resources that focus on our culture, procedures, systems and performance expectations. We evaluate the educational needs of our colleagues through performance discussions and evaluations. These needs are filled either through Sedgwick CMS University and through industry certification programs and other external educational resources . Sedgwick CMS University curriculum offerings take colleagues from orientation to technical training to supervisory and managerial development. Through Sedgwick CMS University, we provide our colleagues continuous development of professional skills and the ability to deliver quality service to our clients.

**Colleague Orientation**

We offer a required colleague orientation program that allows us to verify and document the training provided to new colleagues. This program is called Personal Responsibility in Developing Excellence (PRIDE) and is the first component of our comprehensive career development process. This program introduces and orients new and transitioning colleagues to our company and to their new position. PRIDE will take colleagues through the first 90 days of their new position. Objectives of this program focus on providing colleagues an increased awareness of who we are, where we are going, and how they can help us get there.

**Career Paths**

Career path options are identified through an ongoing process of discussion and collaboration between colleagues and their managers. On an ongoing basis, our managers counsel colleagues regarding their career path, new opportunities, and additional training and development requirements to help them reach their individual goals.