Dover Food Retail (DFR) is a leading manufacturer of Display Cases, Specialty Products, Refrigeration Systems, Power Systems and Comprehensive Services; and leading our industry by Innovating What's Next in glass doors and intelligent merchandising technologies that keep food safe under brands such as HillPhoenix and Anthony.
DFR is part of the Refrigeration and Food Equipment segment of the Dover Corporation® (NYSE: DOV). Dover is a diversified global manufacturer with annual revenues in excess of $7 billion.
DFR is built on creativity and customer-centric innovation delivered by people invigorated by a strong sense of responsibility to help our customers win in their marketplaces. The relationships we build with our customers are as important to our success as the products we manufacture. This collaborative environment delivers FRESH THINKING, reassuring our customers that they choose the best when they choose to work with the people of Dover Food Retail.
Supports Quality team in the investigation and resolution of customer product quality issues. Investigates issues through reviewing bill of materials, manufacturing processes, quality audits/inspections records and prepares written reports to Quality staff. Follows up with team members on actions and updates QMS records and prepares written summaries for review
ESSENTIAL DUTIES AND RESPONSIBILITIES

• Review incoming customer or field service issues and prepare written summaries based on findings and review of issue
• Participate and/or lead problem solving events to determine root cause and resolve issue.
• Review and understand front-end engineering processes to understand customer issues and assist in root cause analysis.
• Ability to review ERP computer systems (Integra, Visual, eQMS) to ensure product met requirements of the customer specifications when designed and manufactured.
• Interprets submittal drawings, electrical/mechanical engineering drawings, schematic diagrams and confers with management or engineering staff to determine potential causes of issue.
• Report and communicate findings (ie, 4 sqaure, Quality Alerts) to Quality, Engineering or Manufacturing, for review and resolution.
• Support containment activity in warehouse, production line, shipping, etc.
• List, review, and evaluates customer return parts/RMA to determine customer issue and root cause.
• Evaluates data and writes reports to support investigation of customer issues.
• Recommends modifications of existing quality or production standards to achieve optimum quality within limits of equipment capability based on customer concerns.
• Audit mfg line, equipment, gauges, jogs, etc for adherence to critical processes
• eQMS, Integra. (Business System). Reviews job specific data, Photos and results and updates eQMS records to keep information current

ESSENTIAL SKILS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• 3 to 5 years of refrigeration working knowledge in a commercial/industrial environment.
• Basic understanding of Problem Solving, Quality Assurance, and engineering and manufacturing principles
• General Understanding of Structural, Ventilation, and Electrical Power and Control Concepts
• Proficient in Microsoft Office
• Ability to successfully manage multiple tasks
• Strong attention to accuracy and detail
• Excellent interpersonal and communication skills with positive can-do attitude
• The ability to demonstrate dependability and flexibility to manage work as required

QUALIFICATION

• Associate's degree and/or certificate in one of the following disciplines is preferred: Electrical Eng., Mechanical Eng. Refrigeration.
• Must write and write fluent English
• Refrigeration Technician with experience in charging, recovery and trouble shooting.

Travel may be required to sites for customer and field support.
Work Arrangement : Onsite
Salary Range : -
We consider several job-related, non-discriminatory factors when determining the pay rate for a position, including, but not limited to, the position's responsibilities, a candidate's work experience, a candidate's education/training, the position's location, and the key skills needed for the position. Pay is one of the Total Rewards that we provide to compensate and recognize employees for their work.
The statements herein are intended to describe the general nature and level of work being performed by employees and are not to be construed as an exhaustive list of responsibilities, duties, and skills required of personnel so classified. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of the Company.
Dover Food Retail is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without discrimination based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other factors prohibited by law.
Attention Applicants: If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, please let us know. Likewise, if you are limited in the ability to access or use this online application process and need an alternative method for applying, we will determine an alternate way for you to apply. Please contact for assistance with an accommodation. Kindly specify Job Requisition Number / Job Title and Location in response.
Fraudulent Recruiting Disclaimer: Dover Corporation and our affiliated operating companies want to alert applicants to internet job posting fraud, where parties posing as Dover employees, recruiters, or other agents, try to engage with online candidates in an attempt to steal personal and/or financial information. We do not endorse or engage in any recruitment practices that involve payment or personal information outside of our official application and hiring process. Please verify the authenticity of an invitation to apply for a job, or for a job offer by contacting us directly through our Dover and affiliated operating company websites at To learn how you can protect yourself, review our Recruitment Fraud Notice on our careers site.
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