Senior Customer Service Representative

job
  • Genius Talent
Job Summary
Location
Apex ,NC 27502
Job Type
Contract
Visa
Any Valid Visa
Salary
PayRate
Qualification
BCA
Experience
2Years - 10Years
Posted
13 Nov 2024
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Job Description

Genius Talent has partnered with a leading independent Insurance Agency seeking an experienced and licensed Customer Service Representative with a strong background in personal lines insurance. The ideal candidate will have a passion for delivering exceptional customer service, a deep understanding of insurance products, and the ability to build strong client relationships.

Responsibilities:

  • Provide outstanding customer service to clients, addressing inquiries, resolving issues, and ensuring overall customer satisfaction.
  • Utilize in-depth knowledge of personal lines insurance products to assist clients in selecting appropriate coverage.
  • Process policy changes, renewals, and new business applications accurately and efficiently.
  • Collaborate with insurance carriers to obtain quotes, underwriting information, and policy details.
  • Assist clients in claims reporting and follow-up, providing support throughout the claims process.
  • Stay informed about industry trends, policy updates, and regulatory changes to provide accurate and up-to-date information to clients.
  • Maintain client records and documentation in accordance with agency procedures and industry standards.
  • Collaborate with other team members to ensure a seamless and efficient workflow within the agency.

Qualifications:

  • Active personal lines insurance license.
  • Minimum of 2 years of experience in the insurance industry, with a focus on personal lines.
  • Strong knowledge of various personal lines insurance products.
  • Excellent communication and interpersonal skills.
  • Detail-oriented with strong organizational and multitasking abilities.
  • Ability to work independently and as part of a team in a fast-paced environment.
  • Dedication to maintaining a high level of professionalism and ethical standards.

Benefits:

  • Competitive salary
  • Health insurance
  • Retirement savings plan
  • Friendly and collaborative work environment
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