A.C.E. Executives is an outsourced marketing and sales agency looking for a Sports-Minded Customer Service Associate to join our Beaumont office permanently.
You will work with our Marketing and Sales Associates and various product specialists, as well as mid-office and operations teams, to deliver a seamless and integrated experience to consumers directly across our client portfolio.
The Sports-Minded Customer Service Associate role offers you the opportunity to work in a national firm that offers excellent career progression.
Core Responsibilities of the Sports-Minded Customer Service Associate:

• Provide high-quality service to each of our clients directly through face-to-face interactions to personalize their needs in our services
• Maintain client confidentiality at all times
• Manage daily client transactions and inquiries accurately, within established deadlines, operating within our standard operational and sales procedures
• Research, follow-up and resolve client inquiries and problems through effective interaction with clients, customers, and product specialists
• Communicates clearly with staff in a timely and professional manner
• Identify cross-sell opportunities and escalate to our sales team and product partners in order to close or provide advice to the client
• Verify and maintain data quality to improve customer retention and sales revenue

• Clear verbal communication skills
• 1+ years of prior experience is in customer service, sales or related fields dealing with the general public is an asset preferred
• Experience working in a team (sports, campus, business, etc)
• Strong relationship management skills
• Ability to adapt to a rapidly changing business and technology environment, and to utilize all available tools and resources to service clients as efficiently as possible
• Business acumen in the marketing and client relations field is preferred
• Must understand and comply with applicable regulations and standard operational procedures
• Must ensure that all sales transactions are executed properly and meet compliance guidelines