Responsibilities
Responsibilities
•Receive incoming service calls for one or more locations.
•Prioritize and dispatch service calls with best available Technician to complete job.
•Create Service Requests in Oracle system and assign to designated Technician.
•Redirect calls not pertaining directly to dispatching duties to the appropriate party in a timely manner.
•Maintain Technician on call schedule.
•Ensure proper communication with customer to gather all pertinent information for service call.
•Consistently follow-up with customer to ensure completion and satisfaction.
•Promote the sale and implementation of service agreements to customers.
•Provide administrative assistance to Service Manager.
•Perform other assignments as directed by manager in support of service operations.
•Complete all timesheets accurately and send out weekly in the timeframe required by HR and Management.
•Work with Project Coordinator and Sales team to ensure all Prevailing Wage jobs are noted on timesheets.
Qualifications
Qualifications Required
•Experience working with ERP systems, Oracle preferred.
•Working knowledge and proficiency with Microsoft Office Suite of products.
•Minimum of two year of dispatch experience required.
•Excellent written and verbal communication skills required.
•Self-motivated, requires minimal supervision.
•Time management and organizational skills required.
•Ability to handle multiple priorities.
Educational Requirements
•High School Diploma or equivalent required, college degree preferred
About Us

The Overhead Door™ Brand is one of the most recognized and respected brands in the garage door industry. For 100 years, the Overhead Door™ Brand has stood for product quality and expertise, as well as professional service. From commercial and industrial upward-lifting doors and access systems to residential garage doors and openers, we combine quality, dependable products with reliable service to consistently give home and business owners confidence and peace of mind. Because we care about safety, we require that all of our garage doors and commercial doors be installed by professionally trained technicians. We offer specialized training on the installation of our doors through ongoing classes offered through ARCAT. When you are looking to have a garage door or commercial door installed, be sure to look for the Red Ribbon logo from the garage door company you call. If the company does not display the Red Ribbon logo on their advertising, building, trucks or uniforms, you are not dealing with an authorized distributor of Overhead Door™ products.
About the Team
Your expert partner for pedestrian door service and installation, our company was built on quality products and long-term customer partnerships. Our certified AAADM inspectors have over 50 years of product knowledge and service and repair all makes and models of automatic doors and windows from all manufactures. 24/7 service is available to meet your after hour needs in our designated and expanding coverage areas in North Carolina Central and Eastern Pennsylvania, Virginia, West Virginia, Maryland, New Jersey, Louisiana, Texas. We also have operations in Canada through our Horton Automatics of Ontario servicing greater Toronto, the Ottawa Valley and Southern Ontario.