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As one of the largest utility distribution organizations in America, we constantly strive to bring our best to our customers, suppliers, and fellow associates. Irby Utilities is uniquely positioned to provide dynamic solutions to essential utility services impacting our local and broader communities.

Lead Will Call Associate

Azle, TX

Irby Utilities is currently looking for a Lead Will Call Associate for our Azle, TX location.

Job Summary

The Lead Will Call Associate will service walk-in and phone-in customers at counter showroom by selling electrical/utility supplies and solutions, processing orders from customers, using all required company policies, procedures and systems in an expeditious manner.

Essential Duties & Responsibilities

• Greet customers on sales floor. Practices good interpersonal relations, using tact, courtesy, a positive attitude toward customers and co-workers, pleasant telephone and email etiquette, and a general attitude as a representative of goodwill on behalf of the company at work.
• Delegate Will Call responsibilities and tasks to Warehouse Material Handlers
• Handle difficulties with customers and coworkers with diplomacy and seek assistance when needed.
• Resolve customer order problems and complaints promptly.
• Provide Support by recommending additional products related to customer needs.
• Acquire, use and continuously develop personal technical knowledge of general and specialty electrical products to assist customers and other company personnel.
• Determine make, type, and quality of product desired by being familiar with products sold in the department by use, vendor, location in warehouse, catalog and catalog number, other reference materials, and special selling points.
• Identify and use appropriate company and/or customer pricing systems.
• Receive payment or obtains credit authorization.
• Requisition merchandise from stockroom and/or withdraws for immediate delivery, delayed customer pick-up.
• Load, unload, and move materials within or near work site.
• Move materials from storage or work sites to designated area per Sales Ticket.
• Package merchandise for shipment by common carrier.
• Attach identifying tag or labels to materials or marks information on cases, bales, or other containers.
• Operate material handling equipment such as forklifts, pallet jacks, hand trucks or dollies to move stock or reorganize storage.
• Participate in ordering or purchasing standard stock items, such as recommending additions or deletions to standard stock items or ordering replenishments within established procedures and limits.

Minimum Qualifications

• Ability to prepare electronic reports, business correspondence, and procedure manuals.
• Ability to effectively present information related to product and shipments, and respond to questions from groups of managers, clients, customers, and the general public.
• Ability to communicate positively and productively with fellow team members in a high-urgency environment.
• Ability to calculate figures and amounts such as expected quantities, pricing, and percentages.
• Ability to interpret a variety of instructions furnished in written, verbal, electronic, diagram, or schedule form.
• Ability to utilize basic computer functions with Microsoft Windows, Office, and various software programs.
• Knowledge of safety practices and ability to operate powered equipment such as forklifts and pallet jacks.

Preferred Qualifications

• High School diploma or General Education Degree (GED), one - two years desired from a two-year college; and one to two years related experience and/or training; or equivalent combination of education and experience.

Physical Demands

• While performing the duties of this job, the employee is frequently required to stand.
• The employee must occasionally lift and/or move up to 50 pounds.
• Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus.

Our Competitive Benefits ?

401K Plan, Competitive Medical Plans (medical, dental, and vision), Paid Vacation and Personal, Paid Sick, Paid Holidays, Flexible Spending Accounts (Health and Dependent Care), Employee Assistance Program, Tuition Reimbursement, Employee Discounts, Long-term and Short-term Disability, and Life Insurance.

About Irby Utilities

We are powered by our people. Across our nationwide reach and diversity, we adapt, dare, and learn as one team while maintaining an open mindset to optimize our performance. This team approach has helped Irby customers to succeed since our inception, and our investment in our people continues to translate into broader achievement - including a vast array of professional development and growth opportunities.

Irby Utilities is one of the nation's largest utility distribution companies with over $2 Billion in annual sales and 900 associates across more than 45 branches. Our ability and readiness to innovate and collaborate across our industry has fueled our success, and our approach continues to be one of true partnership with our customers, vendors, and one another.

Irby was a pioneer in the early days of the electrical business, founded in 1926, and continues to be an industry leader in philanthropic involvement and community activity.Irby is also part of the Sonepar family of operating companies. Sonepar is the world leader in electrical distribution and consists of the finest locally managed electrical and industrial distributors.

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Equal Employment Opportunity Statement
Sonepar is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local law.

Sonepar and our family of brands are committed to the full inclusion of all qualified individuals. In keeping with our commitment, we will take the steps to assure that people with disabilities are provided reasonable accommodations. Accordingly, if a reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the position, and/or to receive all other benefits and privileges of employment, please call 843-745-2420 or email

EEO is the Law
Applicants and employees are protected under Federal law from discrimination. To learn more, Click here.
Pay Transparency Non-Discrimination Provision
Sonepar follows Executive Order 11246, including the Pay Transparency Nondiscrimination Provision. To learn more, Click here.