Customer Pick Up -Retail Distribution Center
For over 75 years, Ashley Furniture has been the largest home furnishings manufacturer, transforming homes worldwide. With our customer base continuously growing, we are expanding our reach by opening more stores to meet the increasing demand. Our dedication to quality, style, and affordability has solidified our reputation as a trusted and recognized brand worldwide.
Purpose at Ashley
The Customer Pick Up associate is responsible for filling customer orders and delivering them to the staging orders at the dock in a manner that meets company standards for safety, security, and productivity. Efficiently pick customer orders for shipment with accuracy to ensure a smooth and reliable experience with our customers.
What You'll Do
•Answer inbound and outbound calls from customers, store representatives, concerns
•Face to face interactions with customers
•Running reports to review customer pick up data
•Accurately pulls product from the warehouse for same-day pick-up
•Setting up appointments for pick-up
•Operates a PIV forklift
•Responsible for the completeness and correctness of all orders filled
•Quality-inspect products for customer pick up
•Maintains a clean and debris-free warehouse floor
•FEDEX, RF scanner, excel, AOM
•Demonstrate the Company's Core and Growth Values in the performance of all job functions.
•Actively participate in departmental meetings, training and education. Assist with training other employees and providing backup.
•Complete other assignments and special projects as requested.
What You Bring
•Legally Authorized to work in the US.
•Age 18 years or older.
•Regularly lift objects over 25 lbs. with or without reasonable accommodation.
•Ability to transport loads of 40 bs. with or without reasonable accommodation.
•Ability to work flexible hours, including weekends and holidays.
•Maintain reliable attendance.
•Thrive in a team environment.
What We're Looking For
•Strong attention to detail
•Excellent verbal and written communication skills
•Excellent interpersonal skills
•Effective time management and organizational skills
•Work independently as well as in a team environment
•Maintain confidentiality
•Working knowledge of Continuous Improvement
•Handle multiple projects simultaneously within established time constraints
•Proficient computer skills, including experience with Microsoft Office Suite, internet
•Perform under strong demands in a fast-paced environment
•Work professionally with customers and co-workers to efficiently serve our customers, treating both with enthusiasm and respect
•Display empathy, understanding and patience with employees and external customers
•Respond professionally in situations with difficult employee/vendor/customer issues or inquiries
What's In It for You
When you join us, you are eligible to participate in our comprehensive benefits programs, which include:
Health, dental benefits, and vision insurance
•Employee Discount from 10% - 30%
•Life/Disability Insurance
•Flex Spending Account
•401K
•Paid Time Off & Holidays
•Paid Birthday
•Weekly Pay
Learn more about who we are and the causes we support here
Apply now and find your home at Ashley!