Manager, Administrative Network
Primary Purpose
As an expert in service provision, the purpose of this role is to coordinate the delivery of professional administrative support services to a diverse, multi-disciplinary grouping of leaders, units and departments across the University of Saskatchewan.
Nature of Work
This position is responsible for developing, implementing and managing a model of shared administrative services within the Society Deans team, which includes the College of Education, College of Law, Edwards School of Business, and Johnson Shoyama Graduate School of Public Policy. The incumbent will use a service-based approach and a focus on collaboration, agility and continuous improvement to organize the capacity, skills and resources of a team of administrative professionals to meet the needs of a diverse group of leaders and their units.
As a leader, this role will facilitate a future state which contemplates employee development, advancement and engagement. This role will work to eliminate barriers to process improvement and empower the team to evaluate and enhance organizational processes.
This position requires strong relationship building skills, excellent judgement, and discretionary decision-making skills to create an environment that is highly responsive to customer needs, while managing finite resources. The incumbent will be expected to evaluate the needs of multiple stakeholders with competing priorities, in a complex and interconnected environment, and to frequently work across functional boundaries to deliver results.
A high level of adaptability is required for continuous planning, balancing multiple projects, and managing competing deadlines. The incumbent will possess strong change management skills and the ability to create buy-in around organizational and process change in groups with diverse interests.
Accountabilities
Manages the employee life cycle of direct reports through activities such as: recruitment, retention and separations, orientation and onboarding, coaching and performance feedback, training and development, managing performance improvement and addressing disciplinary matters as appropriate.
Leads a team of executive assistants and administrative assistants with varying levels of experience and responsibility, while ensuring campus partners receive exceptional support and customer service.
Enables the USask shared services model by managing a team of administrative professionals that provide consistent support/services and are connected across multiple functional units.
Acts as a champion for the administrative network and communicates the numerous benefits and advantages of this team environment to all levels of the organization.
Consults with campus leaders and partners to determine administrative support requirements, and provides professional support to meet these requirements, considering unique or novel solutions.
Evaluates the performance of team members, enabling and supporting high performance through the application of the University of Saskatchewan’s Career Engagement framework.
Collaborates with administrative leaders across the institution to establish a community of practice for administrative professionals, focusing on sharing best practices.
Fosters collaborative working relationships with colleagues in Human Resources, Finance and Information and Communication Technology to ensure consistent delivery of the shared services model.
Aligns the provision of people resources to client and stakeholder needs.
Develops administrative strategies, priorities, operations, services, improved processes and technologies that enhance customer-service.
Contributes to portfolio-wide initiatives with implications to administrative services.
Act as a champion for change, empowering employees to provide feedback, collaborate with respect to process improvement, and reduce barriers to change and efficiency in processes.
Provides oversight to the operations of the administrative support staff and ensures employees are working within the financial, operational and procedural standards while satisfying service needs of the portfolio(s).
Builds and maintains strong relationships with stakeholders, including senior leaders, unit leaders, and internal and external partners in service delivery.
Oversees escalated enquiries and assists in resolving non-routine or complex issues.
Manages risk by remaining current with and adhering to university policies, guidelines and processes, collective agreements and relevant legislation.
Qualifications
A minimum of five years progressive experience in management and leadership capacities within a service-oriented workplace. Relevant post-secondary education, which could include a degree, diploma, or certificate and commensurate experience. Experience in leading organizational and process change and in demonstrating the success of change. An equivalent combination of education and related experience will be considered for this position.
Skills
Possesses advanced subject matter knowledge of multi-functional administrative areas with innovative problem-solving abilities, sound judgment, excellent communication skills.
Strong relationship building skills, experience with establishing and achieving service goals.
Demonstrated ability to lead organizational change, create buy-in and effectively implement and manage change in environments without formal authority.
Ability to think critically to guide decision making and apply and to adjust plans based on changing priorities.
Demonstrated awareness of operational excellence and/or process improvements principles, methodologies, concepts and tools.
Must possess knowledge and understanding of issues, including cultural, socio-economic and other factors affecting Indigenous Peoples and an awareness that Indigenous engagement is a strategic priority at the university.
Experience working in a diverse and inclusive environment and demonstrated understanding of the value of diversity and inclusion in the workplace.
Knowledge of the university’s financial and human resource related systems, procedures and policies would be an asset.
Experience working within a multi-reporting shared services organizational structure is an asset.
Department: Vice-President Administration
Status: Permanent
Employment Group: Exempt
Shift: Monday - Friday 8:00 - 4:30
Full Time Equivalent (FTE): 1.0
Salary: The salary range, based on 1.0 FTE, is $91,180.00 - 152,753.00 per annum. The starting salary will be commensurate with education and experience.
Salary Family (if applicable):
Salary Phase/Band: Salary Band 4
Posted Date: 10/28/2024
Closing Date: 11/18/2024 at 6:00 pm CST
Number of Openings: 1
Work Location: May be eligible for hybrid work under the terms of USask's Alternative Workspace Guidelines
The University is committed to employment equity, diversity, and inclusion, and are proud to support career opportunities for Indigenous peoples to reflect the community we serve. We are dedicated to recruiting individuals who will enrich our work and learning environments. All qualified candidates are encouraged to apply; however, in accordance with Canadian immigration requirements, Canadian citizens and permanent residents will be given priority. We are committed to providing accommodations to those with a disability or medical necessity. If you require an accommodation to participate in the recruitment process, please notify us and we will work together on the accommodation request. We continue to grow our partnerships with Indigenous communities across the province, nationally, and internationally and value the unique perspective that Indigenous employees provide to strengthen these relationships. Verification of Indigenous Membership/Citizenship at the University of Saskatchewan is led and determined by the deybwewin | taapwaywin | tapwewin: Indigenous Truth policy and Standing Committee in accordance with the processes developed to enact the policy. Successful candidates that assert Indigenous membership/citizenship will be asked to complete the verification process of Indigenous membership/citizenship with documentation. The University of Saskatchewan’s main campus is situated on Treaty 6 Territory and the Homeland of the Métis. We pay our respects to the First Nations and Métis ancestors of this place and reaffirm our relationship with one another. Together, we are uplifting Indigenization to a place of prominence at the University of Saskatchewan.
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