Job Description:
Responsibilities: - Support day to day needs of all customer requests, including quotations, RMA creation, order processing, and billing resolution.
- Coordinate the assessment, evaluation, and troubleshooting of Way gate Technologies products throughout the repair and calibration process.
- Provide customers with technical support via telephone and email as needed, while building and maintaining strong customer relationships.
- Ensure that timely follow-up is given to orders that require additional customer information and /or purchase orders.
- Pro-actively work with the Manufacturing and Service Teams to uphold daily operational rhythms to meet or exceed all internal and external expectations.
- Coordinate product delivery dates between several production sites using SAP, for both domestic and international orders.
- Develop and foster relationships with supply chain, engineering, account managers and channel partners.
- Utilize Salesforce.com to communicate with customers and create accounts/contacts.
- Ensure adherence to all client compliance issues related to Know candidate Customer policies, International Trade Controls, Health & Safety, and all other matters of legality and ethics.
- Maintain a customer focus while working in a fast-paced data-driven environment - Embrace full wing to wing ownership of all commercial operations transactions.
Required Qualifications:
- ssociates Degree from an accredited College or University (OR High School Diploma / GED from an accredited school or institution with a minimum 3 years of experience in Industrial Services).
Preferred Qualifications:
- Bachelor's degree from an accredited College or University, preferably in Business, Finance/Economics, or Engineering.
- 5+ years experience in a Customer Care or Service Support role, preferably in an Industrial setting.
- Understanding and knowledge of complex commercial terms and ability to support point of contact to ensure execution of contractual terms, including payment terms, incoterms, and T&C's.
- Prior experience utilizing SAP for quotation/order creation, invoicing, or material management.
- Experience using Salesforce.com or Deal Machine for case management activities.
- bility to prioritize and quickly sort relevant from irrelevant information and make good decisions when information is scarce or unavailable.
- Customer interaction and pro-active issue resolution.
- Strong quantitative and analytical skills, specifically with SAP and Microsoft Excel based reports.
- Knowledge of Way gate Technologies products and services, or previous experience working with Oil & Gas, Heavy Industry, or Ultrasonic Testing Methods/Theory.