JOB SUMMARY
A Night Auditor provides excellent customer service to guests and keeps the front desk and accounting operations running smoothly at night. They assist guests with their overnight requests and balance accounts leftover from the day shift. A night auditor handles late night check-ins, manages guest requests and accepts reservations.
ESSENTIAL JOB FUNCTIONS
Guest Relations:
•Provide an excellent guest experience for all guests by greeting them warmly and providing assistance as needed
•Conduct operational needs in an efficient and accurate manner to present as little difficulty to the guest as possible
•Meet with and solicit comments from guests regularly to determine guest satisfaction with services and facilities
•Take steps to ensure the greatest guest satisfaction possible
•Respond to situations as they arise and manage guest conflict
Operations:
•Inspect studios and public spaces daily according to company and brand standards
•Be able to respond effectively and according to procedure in times of emergency
•Ensure all policies and procedures are accurately followed at all times
•Coordinate front desk operations such as check-ins, move-outs, renewals, reservations, property tours, and sales events
•Respond to guest service calls efficiently and expediently
•Ensure safety of building and occupants; contacting emergency services/law enforcement when needed
•Document work activity using the appropriate log and according to policy and procedure
Sales & Revenue:
•Executes the lead management process and completes all sales and marketing objectives as established by supervision
•Review Studio Inventory daily to ensure maximization of studio revenue
•Maintain effective sales of ancillary offerings to accommodate guests' needs and maximize revenue
•Follow revenue management guidelines as directed by supervision
ADDITIONAL DUTIES
•Laundry Duties: sorting, washing, drying, and folding of company linen and terry as well as general cleaning/maintenance of the House and Commercial Laundry facilities.
•Cross-train on the duties of all non-management staff members and performs those duties as needed or when requested by supervision
•All other duties as assigned by supervision
SPECIAL OPERATIONAL FUNCTIONS
GSA's are required to stay on site for their entire shift until relieved. A paid 30 minute meal break is provided in consideration. The meal break is to be taken as available.