Sea Mar Community Health Centers, a Federally Qualified Health Center (FQHC) founded in 1978, is a community-based organization committed to providing quality, comprehensive health, human, housing, educational and cultural services to diverse communities, specializing in service to Latinos in Washington State. Sea Mar proudly serves all persons without regard to race, ethnicity, immigration status, gender, or sexual orientation, and regardless of ability to pay for services. Sea Mar's network of services includes more than 90 medical, dental, and behavioral health clinics and a wide variety of nutritional, social, and educational services. We are recruiting for the following position(s):nnSea Mar is a mandatory COVID-19 and flu vaccine organizationnnCustomer Service Representative - Posting #26890nnPosition Summary:nnFull-Time Customer Service Representative position available for our Managed Care Department in Tacoma, WA. The Customer Service Representative is responsible for screening all non-insured patients and ensuring that customers newly assigned or wishing to obtain care at Sea Mar are accommodated. They provide public health coverage enrollment assistance, insurance education, and public health coverage case management. Under the direction of the Managed Care Manager and Coordinator, they pro-actively contact customers, assist in the development and distribution of promotional material and engage in community outreach activities. Bilingual in English/Spanish is highly preferred.nnEssential Duties and Responsibilities:nnThe Customer Service Representative:nnServes as a primary liaison between clients and clinic, focusing on alleviating barriers to service and helping patients establish Sea Mar as their medical home.nnAssists with public health coverage program applications, ensures patients have selected a primary care provider, assists in scheduling appointments and identifying other health care services available.nnAssists in conducting outreach and participates on all corporate marketing campaigns, and in the distribution of informational / promotional materials approved by the Managed Care Department.nnIs responsible for maintaining activity records, submitting progress reports as directed by the Managed Care Department.nnAssists in identifying and advocating on behalf of the customer regarding barriers to coverage and or the utilization of health care services.nnStrives to increase customer health care service utilization, through education on services covered as well as customer responsibilities and to serve as case managers for families in accessing care.nnAssists in meeting established departmental and organizational goals and ensuring that customer access to the Managed Care Department services are maximized.nnMaintains skill levels by participating at all mandatory trainings, meeting competency testing requirements, maintaining local site standards, and reporting on health coverage policy changes impacting consumers and or processes.nnPerforms any and all other duties as may be assigned while adhering to all corporate and departmental policies and procedures.nnEducation and/or Experience:nnHigh School graduation; AA or BA in Social Services is preferred.nnAt least 1 year of customer service experience is required; preferably in a health care environment. Additional work experience may be substituted for education, with a minimum of a high school diploma or equivalent required.nnThe applicant must be able to interpret a variety of instructions furnished in written, oral, diagram or schedule form.nnThis position must obtain Basic Life Support (BLS) CPR within 90 days of hire date and is required to maintain current BLS CPR throughout employment.nnBilingual in English/Spanish is highly preferred.nnWhat We Offer:nnSea Mar offers talented and motivated people the opportunity to work in a dynamic and growing community health organization. Working at Sea Mar Community Health Centers is more than just a job, it’s a fulfilling career with opportunity for advancement. The fringe benefits surpass most companies. For example, Full-time employees working 30 hours or more, receive an excellent benefit package of:nnMedicalnnDentalnnVisionnnPrescription coveragennLife InsurancennLong Term DisabilitynnEAP (Employee Assistance Program)nnPaid-time-off starting at 24 days per year + 10 paid Holidays.nnWe also offer 401(k)/Retirement options and an exciting opportunity to work in a culturally diverse environment.nnHow to Apply:nnTo apply for this position, complete the online application and click SUBMIT or APPLY NOW. If you have any questions regarding the position, email Deborah Avila Miranda, PCC Supervisor, at Mar is an Equal Opportunity EmployernnPosted 9/17/2024nnExternal candidates are considered after 9/20/2024nnThis position is represented by Office and Professional Employees International Union (OPEIU).nnPlease visit our website to learn more about us at You may also apply through our Career page at by JazzHR