Position: Customer Service RepresentativennLocation: 10300 Spotsylvania Ave Suite 300 Fredericksburg, VA 22408nnTerms: Full-timennPay: $17.50/hrnnJoin Team AloricannAt Alorica, we’re redefining what it means to be a global leader in customer service and experience one interaction at a time. With Alorica-at-home and locations in 18 countries around the world, we offer endless career opportunities from customer service, training, and tech support, to management, recruiting, and more. And we’re proud to say over 70% of our leaders are promoted from within!nnBut that’s not all…we also provide a full range of benefits to help our employees achieve financial, emotional, mental, and physical well-being including supporting their own communities through Making Lives Better with Alorica (MLBA). MLBA is our award-winning, in-house non-profit charity that’s focused on empowering people through mission-focused work.nnJob SummarynnAs part of Team Alorica, you'll help our clients by addressing their customers' concerns, providing support, and resolving issues.nnResponsibilitiesnnAssist customers with issues and concerns they are experiencing during the use of the product and/or servicennDocument call-related information for auditing and reporting purposesnnMaintain and update customer information as necessarynnUpsell current customers on new or enhanced servicesnnQualificationsnnHigh school diploma or GEDnnCustomer service experience is a plusnnStrong computer navigational skillsnnFamiliarity with Microsoft Office applications (Word, Excel)nnExcellent oral and written communication skillsnnExceptional listening/comprehension skillsnnProfessional and courteousnnCustomer orientednnWork EnvironmentnnRegular work performed in a climate-controlled, call-center environmentnnOngoing usage of phone and computer systemsnnPhysical DemandsnnConstant sedentary worknnBenefitsnnHealth, dental, and vision coverage/HSAnnPTOnnOptional daily pay or weekly paynn401K retirement plannnLeadership programsnnPaid training and tuition reimbursementnnEmployee discounts program including but not limited to groceries, travel, insurance, phone plans, health and wellness, and pet suppliesnnEmployee assistance programnnAdditional voluntary benefitsnnNext StepsnnPlace an applicationnnComplete your online assessmentnnOur team will review your applicationnnIf selected to move forward, our team will follow up directlynnDISCLAIMER: The above information on this description has been designed to indicate the general nature and level of work performed by employees in this classification.nnAlorica is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against based on disability.