DescriptionnnAt Amazon, our mission is to be Earth’s most customer-centric company. To achieve this goal, we strive to exceed expectations by innovating and providing best-in-class customer support as we expand our logistics products and services including improving how we fulfill and deliver customer orders. We’re making history and the good news is that we’ve only just begun. At Amazon you get to Work with smart, passionate people who are building new products and services every day on behalf of our customers.nnAs a Delivery Station Customer Service Associate, you will help improve the customer experience by providing in station real-time, hands-on support to ensure our customers receive their packages on time, as promised. The role will also help connect customers with experts who can provide them the most accurate and up-to-date information about their packages. The work is beyond fulfilling and delivering customer orders; it’s making sure we put smiles on customer’s faces.nnKey job responsibilitiesnnAs a Delivery Station Customer Service Associate, you will be responsible for:nnCommunicating with customers directly in-person, in addition to communicating via phone and emailnnEmpathizing with and prioritizing customer needsnnUpholding company values and respecting every customernnResolving issues and setting appropriate expectations with customersnnClearly understanding and responding appropriately to the issues that customers presentnnConsistently composing grammatically correct, concise, and accurate written responses to customer issuesnnApproaching problems logically and with good judgment to ensure the appropriate customer outcomennMaking quick and effective decisions on behalf of the customernnWorking a flexible Full-Time (40+ hours per week) schedulennPerforming the following tasks, with or without reasonable accommodation:nnCarry, lift, push and pull up to 49 poundsnnFrequently push, pull, squat, bend and reachnnStand and walk during shifts lasting up to 12 hoursnnWork in an environment where the noise level varies and can be loud (hearing protection will be provided)nnWork in an environment where the temperature may vary due to outside weather conditions and is not controllednnA day in the lifennYou’ll be based at one of our last-mile delivery warehouses, where Amazon’s leading logistics system operates. As orders are dispatched and delivered, you’ll be in contact with our warehouse, associates, delivery partners and customers when they need guidance. Where a customer needs to reschedule a delivery, you’ll be informing our delivery partners. Where you notice a delivery issue, you’ll get to work resolving it straight away, so that our customers get a great experience every time without having to contact Amazon.nnOperating at the heart of Amazon’s logistics, you’ll develop logistical and customer expertise that sets Amazon apart. You’ll connect with our customers every day, using your in-depth understanding of our supply chain and local knowledge of delivery connections and warehouses.nnAbout the teamnnOur mission is to be Earth’s most customer-centric company, and few departments have as direct an impact on that mission as our Customer Service team. We're an inclusive team who empower and look after our people, so they have the time and energy to focus on our customers’ happiness. Our goal is to reduce customer effort every way we can, helping them get the best results quickly and efficiently. We support our self-service channels to offer expert insights into our customers’ most complex issues.nnWithin Customer Service, there are opportunities in process improvement, customer experience, data analysis and customer retention. The CS team is always looking for ways to make Amazon’s customer service even better, and we need excellent people to make that happen.nnBasic QualificationsnnHigh School or equivalent diplomannPrevious experience in Customer ServicennAbility to effectively prioritize work time to ensure efficiencynnExperience with Windows Operating Systems and Microsoft OutlooknnFamiliarity with multiple web browsers, data base searching and instant messenger toolsnnPreferred QualificationsnnBachelor Degree or equivalent work- related experiencennProficiency in verbal and written communication skillsnnExperience in understanding performance metrics and developing them to measure progress against key performance indicatorsnnExperience working on a merchandising/brand ambassador team for a nationally recognized consumer brandnnAmazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit