Company Overview:
MACOM designs and manufactures semiconductor products for DataCenter, Telecommunication and Industrial and Defense applications.Headquartered in Lowell, Massachusetts, MACOM has design centers and salesoffices throughout North America, Europe and Asia. MACOM is certified to theISO9001 international quality standard and ISO14001 environmental managementstandard.
MACOM has more than 65 years of application expertise withmultiple design centers, Si, GaAs and InP fabrication, manufacturing, assemblyand test, and operational facilities throughout North America, Europe, andAsia. Click here to view our facilities. In addition, MACOM offers foundryservices that represents a key core competency within our business.
MACOM sells and distributes products globally via a saleschannel comprised of a direct field sales force, authorized salesrepresentatives and leading industry distributors. Our sales team is trainedacross all of our products to give our customers insights into our entireportfolio.
Customer Service Representative
Job Description:
A MACOM Customer Service Representative is the primary liaison between our customers, sales team and product lines. Primarily responsible for providing quotations and order management with a high degree of accuracy. Also expected to work with other departments to resolve various customer problems/issues.
Primary Responsibilities

• Provide accurate and complete response to high volume of incoming customer service inquiries
• Process request for quotation by investigating historic pricing and coordinating with the product line manager
• Order Entry/Management - new orders, return orders, sample orders, credits, debits
• Maintain backlog to reflect customer requirements, manage all expedite requests
• Handle customer complaints and/or elevate when necessary.
• Coordinate with various other departments to solve problems
• Exercises good judgment within defined practices and procedures to determine appropriate action.
• Build relationships and trust though out the company and with customers.

Job Qualifications:

• Proven customer support experience
• Strong phone skills and active listening
• Customer orientation, ability to adapt to different types of personalities
• Excellent oral and written communication
• Ability to multi-task, prioritize, problem solve and mange time effectively
• Team Player
• Proficiency with MS Office Suite
• College degree

Other Special Skills (Optional):

• SAP - preferred

EEO:
MACOM is an Equal Opportunity Employer committed to a diverseworkforce. MACOM will not discriminateagainst any worker or job applicant on the basis of race, color, religion, sex,gender identity, sexual orientation, national origin, age, disability, geneticinformation, veteran status, military service, marital status, or any othercategory protected under applicable law.
Reasonable Accommodation:
MACOM is committed to working with and providing reasonableaccommodations to qualified individuals with physical and mentaldisabilities. If you have a disability and are in need of a reasonableaccommodation with respect to any part of the application process please call+1-978-656-2500 or email Provide your name, phonenumber and the position title and location in which you are interested, andnature of accommodation needed, and we will get back to you. We also workwith current employees who request or need reasonable accommodation in order toperform the essential functions of their jobs.