Make an impact by joining ServiceSource, a champion for people with disabilities. Explore new opportunities! ServiceSource is an organization of talented people who drive innovation, embrace change, and serve humanity.nnJob SummarynnMark Center Customer Assistance Center (CAC) representatives are responsible for facilitating one stop shop service for Mark Center customer requests. CAC representatives are intended to be the initial points of contact for all customer service requests. These may include general customer assistance, scheduling, coordination of ancillary services, signage updates, furniture setup, and other support servicesnnPrimary DutiesnnThe requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.nnThese duties and responsibilities will be rated on the Annual Performance Review.nnResponsible for overall knowledge of Mark Center support services including, but not limited to, conference center and auditorium, concierge desk, SCIF, business center, and joint use pre- function area.nnResponsible for receiving customer service requests via phone, walk-up, or e-mail and confirming receipt of requests in a timely, professional manner.nnResponsible for documenting customer service work order requests in the governments electronic scheduling system and, when applicable, transferring requests to CAC work control for approval/disapproval.nnResponsible for the efficient and effective resolution of customer complaints, concerns, and issues.nnResponsible for collecting customer feedback to enhance customer service.nnResponsible for ensuring emergency service calls are responded to within 10 minutes of request receipt; ensure routine calls are responded to within two hours of receipt.nnResponsible for monitoring completion status of customer service work order requests through resolution.nnResponsible for preparing and running daily operational reports to track performance and ensure accuracy in reporting customer requests.nnAdditional DutiesnnResponsible for ensuring telephone number for afterhours service calls is redirected to the Building Operations Center (BOC).nnMust have working knowledge of Computerized Maintenance/Information Management Systems.nnParticipates in all required training.nnAdheres to the dress codes policy.nnPerform other responsibilities as assigned.nnQualifications: Education, Experience, and Certification(s )nnHigh School diploma or equivalent required; college degree preferred.nnMinimum 2 years work experience as an administrative assistant or in a customer service- oriented fieldnnKnowledge, Skills, and AbilitiesnnRequires excellent verbal, written, multi-tasking and presentation skills.nnExperience operating Microsoft Office softwarennExperience using standard office equipment to include copiers and fax machines.nnAbility to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.nnAbility to define problems, collect data, establish facts, and draw valid conclusions.nnSupervision Receivednn? General Supervision: The incumbent normally receives little instruction on day-to-day work and receives general instructions on new assignments.nnSafety & Health ResponsibilitiesnnServiceSource is committed to providing and maintaining a safe, secure and healthy work environment for all employees, persons-served, volunteers and visitors. As part of this commitment, ServiceSource has developed safety, security and occupational health policies, practices, guides and standards. With this understanding, all employees are required to:nnAdhere to all local, state and federal safety and environmental codes, ordinances, standards and laws.nnAdhere to all corporate and local safety plans, policies, practices and standards.nnBe aware of and follow all safety rules of your work site.nnReport any unsafe conditions or accidents to your supervisor.nnPractice standard precautions (formerly universal precautions) always.nnParticipate in mandatory or available safety training.nnPhysical DemandsnnThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.nnWhile performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee is occasionally required to stand and walk. The employee may occasionally lift or move office products and supplies, up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, depth perception, and ability to adjust focus.nnWork EnvironmentnnThe work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually quiet.nnWhat We Offer – for Benefit Eligible Employees May Include:nnBecause ServiceSource hires the best people, we work hard to provide benefits that make their lives better, so we offer a comprehensive benefit program which features:nnHealth coverage for you and your family through Medical, Dental, and Vision plansnnFinancial protection with 100% company paid Disability, Life, Accidental Death & Dismemberment insurancennA 403(b)-Retirement plan in which the company matches dollar for dollar on a generous percentage matching up to 3% of your contributionnnTax advantages through Flexible Spending and Health Savings accounts that allow you to pay for specific healthcare and dependent care expenses with pre-tax dollarsnnTo help you manage your work and life needs, we offer an Employee Assistance Program, Wellness Program, and Tuition AssistancennA generous paid time-off program in which the benefits increase based on your tenure with the companynnServiceSource is a leading nonprofit disability resource organization with programs and operations in 12 states and the District of Columbia. ServiceSource has regional offices located in Delaware, Florida, North Carolina, and Virginia. Collectively, the organization serves more than 25,000 individuals with disabilities annually through a range of innovative and valued employment, training, habilitation, housing and other support services. Our proven collaborative approach helps foster a more inclusive and supportive community where individuals with disabilities can succeed and thrive. Strategic partnerships with local community businesses, government entities and nonprofits help bridge the gaps for individuals with disabilities, creating sustainable opportunities that benefit the entire community and result in greater independence for the individual.nnTo learn more, you may click on the following video link: Easy Steps to ApplynnStep 1:Apply online to an open position.nnIf you need reasonable accommodation to complete the application process please contact the Program Outreach Specialist in your region using the list below.nnStep 2: Submit completed Introductory Data Sheet and Resume to a local ServiceSource contactnnStep 3: Submit Comprehensive Release form to a local ServiceSource contactnnStep 4: Submit Documentation of Disability letter to a local ServiceSource contactnnProgram Outreach Specialists by LocationnnAurora/Colorado Springs, Coloradonn(719) Worth, Texasnn(571) News/Fort Eustis, Virginiann(757) Virginia, Washington, DC, Marylandnn(703) Virginia/Quantico/Washington, DC – Food Servicesnn(571) Louis, Missourinn(314) , Pennsylvaniann(571) Carolina/Kentuckynn(910) 826-4699 ext. (727) , PA, MD and TXnn(302) TO APPLICANTSnnWe conform to all the laws, statutes, and regulations concerning equal employment opportunities and affirmative action. We strongly encourage women, minorities, individuals with disabilities and veterans to apply to all of our job openings. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, Genetic Information & Testing, Family & Medical Leave, Sexual Orientation and Gender Identity or Expression, protected veteran status, or any other characteristic protected by law. We prohibit retaliation against individuals who bring forth any complaint, orally or in writing, to the employer or the government, or against any individuals who assist or participate in the investigation of any complaint or otherwise oppose discrimination.nnWe are a drug-free workplace. Pre-employment background checks, including E-Verify, are required for all employment positions.nnDo you need a reasonable accommodation to apply to a career opportunity online? Please click here ( to view a list of Regional Office locations. Please ask to speak with Human Resources.nnPAY TRANSPARENCY POLICY STATEMENT:nnThe contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.