Join our team of more than 34,000 team members, supporting our members and communities in our Club Support Center, 235+ clubs and eight distribution centers. BJ’s Wholesale Club offers a collaborative and inclusive environment where all team members can learn, grow and be their authentic selves. Together, we’re committed to providing outstanding service and convenience to our members, helping them save on the products and services they need for their families and homes.nnThe Benefits of working at BJ’snn• BJ’s pays weeklynn• Eligible for free BJ's Inner Circle and Supplemental membership(s)*nn• Generous time off programs to support busy lifestyles*nno Vacation, Personal, Holiday, Sick, Bereavement Leave, Jury Dutynn• Benefit plans for your changing needs*nno Three medical plans**, Health Savings Account (HSA), two dental plans, vision plan, flexible spendingnn? • 401(k) plan with company match (must be at least 18 years old)nn*eligibility requirements vary by positionnn**medical plans vary by locationnnJob SummarynnResponsible for Executing Acquisition 365, renewing, upgrading, cross-selling My BJs Perks. Also responsible for merchandise returns, exchanges, pick-ups, and general customer services inquiries. Provides excellent and efficient member service.nnTeam Members:nnCarry out job functions and responsibilities as assigned. Support the application of club policies, procedures and compliance.nnWe strive for flawless execution and hold ourselves accountable.nnActs with honesty and integrity and lead with the member in mind to address any and all concerns and to escalate any concerns, as appropriate.nnEnsure a safe and positive environment for our members and each other.nnEmbrace inclusion and diversity, by working together with collaboration and respect. Work as a team to achieve goals.nnMove with speed and agility in everything we do.nnInnovate and adapt so we can move as fast as the world around us.nnMaintain a friendly and positive attitude.nnMembers:nnDeliver service excellence through all points of contact.nnResolve and deescalate to address every member concern.nnEnsure a safe and positive environment and experience for the members.nnDaily commitment to GOLD Member StandardsnnGreet, Anticipate, Appreciate (GAA)nnFast, Friendly Full, Fresh, CleannnClub Standards: Work as a team to deliver GOLD club standards daily.nnWork with commitment and pride to deliver GOLD- Grand opening look dailynnAll items stocked and promotional plans executednnMaintain visible accurate signagennClean and organized, inside and outnnKnow your Business:nnUnderstand how to access and read production and/or financial performance reporting for your department.nnSee the connection between consistent execution and the positive impact it can have on the business.nnMajor Tasks, Responsibilities, and Key AccountabilitiesnnDrives and promotes the BJ’s value proposition regarding acquisition, retention, perks, and the Member experience.nnConverts potential members by actively and effectively pitching all membership programs in accordance with company policies and practices.nnExhibits clear understanding of all BJ’s Membership options, and Co-Brand credit card.nnDelivers superior customer service to Members by serving as a first line point-of-contact regarding membership, credit card applications, general questions, issues, merchandise returns, exchanges, product look up, and pick-ups.nnFollows tax exempt/resale membership policies in regard to the retention processes and procedures, including monitoring membership renewals and tax-exempt/resale status.nnResolves Member concerns in a courteous and timely manner. Escalates issues to PIC and MOD when necessary.nnAssists with BOPIC (Buy Online and Pick Up In Club) orders for members.nnMaintains all club policies and procedures.nnPerforms other duties as assigned, including working in other departments as needed.nnRegular, predictable, full attendance is an essential function of this job.nnQualificationsnnPrior front line/customer service or previous sales experience preferred.nnResults driven with proven success in goal achievementnnBasic math skills preferred.nnComputer proficiency preferred.nnEnvironmental Job ConditionsnnMost of the time is spent frequently remaining in a stationary position on hard surfaces. There may be a need to occasionally position oneself to examine or scan merchandise, including bending, handling, pulling, reaching, and/or stooping.nnOccasionally requires lifting objects up to 30 pounds. May require lifting and moving heavy and/or awkward objects more than 30 pounds with assistance.nnLocated in a comfortable indoor area with infrequent exposure to temperature extremes and loud noises. There may be occasional contact with cleaning agents.