Details:nn#NowHiring #CallCenterAgent Job Title: Call Center Agent I Contract: 12 MonthsnnBelcan is a leading provider of professional IT, Engineering, Workforce Solutions and staffing in the United States, Canada, UK, Europe, and India.nnA Call Center Agent I Job in Galesburg, MI is currently available through Belcan. In this role you will help identify emerging trends that affect the customers experience with our products, use data analytics, and observations to drive product reliability and functionality improvements through the organization, create and deliver custom training to customer experience representatives based on his or her discoveries. If you are interested in this role, Apply Today!nnJob Description: Flexible 8-hour shifts between 8 am - 7 pm EST. M-F with occasional Saturday (10 am - 3pm)nnThe primary function of the Customer Experience Representative (CER) will provide warranty support, direct, and adjudicate product warranty repairs via phone and electronic communication for customers that utilize Road ranger services, and assist with aftermarket sales/promotions. This individual will help identify emerging trends that affect the customers experience with our products, use data analytics, and observations to drive product reliability and functionality improvements through the organization, create and deliver custom training to customer experience representatives based on his or her discoveries.nnAssist in accurately determining failure root cause by utilizing diagnostic procedures, repair strategies, part requirements, labor hours, and technical or other assistance related to the repair.nnUse current business tools and data analytics to discover emerging trends, product improvement opportunities, and system enhancements to improve the customers experience with ClientnnAbility to Interpret electronic data to prescribe repair strategies for all productsnnThorough understanding of vehicle assemblies, engine/transmission power trains, drive train components, vehicle electrical/electronic systems including wiring, data links, actuators, etc.nnTechnical hands-on vehicle experience for diagnosing and troubleshooting engine, transmission, brake systems, and other vehicle related problems including drivability and fault/no-fault related symptomsnnStrong technical skills/knowledge of all Client Truck productsnnExpertise/knowledge regarding automotive and truck industry methodologies and tools for supporting service of vehicle systems at the dealership levelnnSupport teammates and other departments as needednnRepresent Client in a courteous, ethical, and professional manner alwaysnnAbility to work flexible hoursnnAdminister Client Truck Component product warranties per published guidelinesnnRequired (Basic) Qualifications:nnHigh School Diploma or GED from an accredited institution: Minimum of 2 years of experience in an automotive, electrical, mechanical, testing, machining, engineering environment. Co-op/Intern experience acceptable OrnAssociate degree electrical/automotive disciplines, or Electrical Apprentice Certification, or applicable Military Service. Minimum of 1 year of experience in an automotive, electrical, mechanical, testing, machining, engineering environment. Co-op/Intern experience acceptable OrnBachelor"s degree in Electrical or Automotive disciplinenRelocation is not provided for this role, candidates will need to be located within 50 miles of Galesburg, MInCandidates must be able to work in the US without sponsorship now or in the future. Preferred Qualifications:nBachelor"s Degree from an accredited institutionn5 years of automotive, truck or heavy equipment experiencen5 years of customer service experiencenBasic knowledge of dealership/repair facility operationsnBasic knowledge of tra