Hobart Service, an Illinois Tool Works Company, has been in business for over 125 years and is the trusted source for Commercial Food Equipment Service Solutions. We have over 1,700 associates nationwide who serve as valued partners to our customers. Our employees are dedicated to providing the best customer service, give back to the communities where they live and work, and demonstrate the ITW values of Integrity, Simplicity, Trust, Respect and Shared Risk.nnThis position is essential to delivering exceptional customer service Via email and telephonic interactions. The successful candidate will manage customer inquiries, resolve issues promptly, and work towards creating lasting customer relationships. The role also involves efficient management of multiple Outlook inboxes.nnThese are the most significant job duties performed. The size, scope and complexity of assigned duties and responsibilities are dependent on the level and experience of the incumbent. To perform this job successfully, an individual must be able to perform each assigned essential duty satisfactorily. Other responsibilities or special projects not specifically listed below may also be assigned.nn40% Act as Inbound Customer Contact Across a Specific Market Area:nnRespond to incoming customer communications efficiently and professionallynnEnter a high volume of orders into the system with minimal errorsnnUtilize the current system to distribute communications, log service calls accurately, and follow communication procedures, guidelines, and policiesnnEnhance the customer service experiencenn50% Manage Multiple Outlook Inboxes:nnLog new service requests for the correct officennForward any requests for updates to the appropriate dispatcher or service managernn10% Handle Other Duties and Projects:nnAdditional responsibilities and projects as assignednnEnsuring customer awareness of service product offeringsnnThe successful candidate should possess:nnEducation and Work Experience:nnHigh school diploma or GED with 0-2 years of relevant experiencennJob-Specific Knowledge:nnCustomer Service - Demonstrate a high degree of professionalism with excellent communication skillsnnFamiliarity with FEG proprietary informationnnField service policy and proceduresnnStrong Office suite proficiencynnCOMPETENCIESnnTechnical and Analytical Skills:nnBasic math competencesnnAbility to comprehend instructions within orders and translate them into the desired outcomennWorking knowledge of Windows applications and Microsoft Office programs such as Word and Excel and mapsnnTime Management and Communication Skills:nnDependable, punctual, and positive attitudennPrioritize workload, special tasks, and concurrent projects effectivelynnDemonstrated ability to communicate professionally with individuals both within and outside the organizationnnAbility to handle multiple priorities in a fast-paced environmentnnProven ability to multi-task and work independentlynnThe candidate should be aware of the following physical demands and work environment characteristics:nnPhysical Demands:nnRegularly required to stand; use hands to handle and talk or hear.nnFrequently required to reach with hands and arms.nnContinually working on a computer.nnWearing audio headset 100% of the timennWorking Conditions:nnThe noise level in the work environment is usually moderate.nnHOURS OF WORK:nnAssigned shift with overtime as required.nnWillingness to be flexible to provide necessary coverage for peak periods, vacations, and holidays.nnWhy work for us?nnCompetitive paynnGreat insurance options with low premiumsnnPaid vacation and holidaysnn401K with company matchnnExtensive on-the-job, online, and classroom trainingnnSafety-conscious work environmentnnHobart Service is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.nnITW and Hobart Service are committed to providing a healthy and safe environment for all employees. To demonstrate this commitment, Hobart Service is tobacco-free (including e-cigarettes) on campuses and within company vehicles and maintains a drug-free workplace.nnIf you are a qualified individual with a disability and are unable or limited in your ability to use or access the online application system process due to your disability, please contact Human Resources at to request assistance. No other requests will be acknowledged.nnITW is an equal opportunity employer. We value our colleagues’ unique perspectives, experiences and ideas and create workplaces where everyone can develop their careers and perform to their full potential.nnAs an equal employment opportunity employer, ITW is committed to equal employment opportunity and fair treatment for employees, beginning with the hiring process and continuing through all aspects of the employment relationship.nn_All qualified applicants will receive consideration for employment without regard to race, color, sex, gender identity, sexual orientation, religion, national origin, age, disability, protected Veteran status or any other characteristic protected by applicable federal, state, or local laws. _nnITW is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.